---
title: "British Museum Fundraising CRM"
ocid: "ocds-b5fd17-b21016f8-e497-4147-8052-c8721b93aa82"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b21016f8-e497-4147-8052-c8721b93aa82"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b21016f8-e497-4147-8052-c8721b93aa82.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b21016f8-e497-4147-8052-c8721b93aa82.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "THE TRUSTEES OF THE BRITISH MUSEUM"
published: "2024-09-16"
---

# British Museum Fundraising CRM

Buyer: THE TRUSTEES OF THE BRITISH MUSEUM  
Current stage: Tender  
OCID: ocds-b5fd17-b21016f8-e497-4147-8052-c8721b93aa82

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b21016f8-e497-4147-8052-c8721b93aa82)  
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## Summary

The Trustees of the British Museum are inviting tenders for the replacement of their Fundraising CRM system, which is crucial for managing supporter and prospect engagements, including memberships. The tender, classified under Customer Relation Management software package (CPV 48445000), relates to goods and is open to bids from SMEs and VCSEs. The procurement process is currently in the Tender stage, with key deadlines including the tender period ending on 30th October 2024, and the contract period spanning from 28th March 2025 to 27th March 2031. The procurement is set in London, United Kingdom, and has an estimated contract value of £500,000 GBP.

This tender provides a significant opportunity for businesses involved in CRM solutions, particularly those offering SaaS implementations and data migration services. Companies with a strong background in philanthropy, corporate sponsorship, memberships, and event management CRM systems will find this tender well-suited to their expertise. The procurement includes configuring a new system, migrating existing data, and providing ongoing support, offering a comprehensive engagement for businesses looking to expand their portfolio and establish a long-term partnership with a prestigious institution like the British Museum.

## Notice

The British Museum is looking to replace its Fundraising CRM system. The CRM is critical tool for managing engagement with the Museum's supporters and prospects, which includes its Membership base. The CRM acts as a central database for supporter/prospect information and supports the web-based sales channels for memberships and event tickets, thereby providing both internal and external facing components. The scope of the procurement includes: a) configuration of a new SaaS fundraising CRM to meet the British Museum's requirements associated with philanthropy, corporate sponsorship, membership and events, b) migration of CRM data from the existing on premises solution to the new SaaS CRM c) ongoing support for the new fundraising CRM. The estimated contract value is based on maximum contract duration of six years (three year initial term with up to three further one year extensions) and assumptions relating to the number of records that will be stored in the CRM, and the number of unique users over that period so should be treated as indicative only.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6659f626-273f-4c60-acc1-de1c9afdc9cc |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Sep 2024 |
| Submission deadline | 30 Oct 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 28 Mar 2025 - 27 Mar 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE TRUSTEES OF THE BRITISH MUSEUM |
| Locality | LONDON |
| Post town | Central London |
| Postcode | WC1B 3DG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Bloomsbury |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 16 Sep 2024 at 09:25 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6659f626-273f-4c60-acc1-de1c9afdc9cc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6659f626-273f-4c60-acc1-de1c9afdc9cc
  16th September 2024 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=886056027
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b21016f8-e497-4147-8052-c8721b93aa82. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b21016f8-e497-4147-8052-c8721b93aa82.json.