---
title: "Somerset Waste Partnership Customer Support System"
ocid: "ocds-b5fd17-b2133670-5f6e-4d64-b420-1a69709e664c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b2133670-5f6e-4d64-b420-1a69709e664c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b2133670-5f6e-4d64-b420-1a69709e664c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b2133670-5f6e-4d64-b420-1a69709e664c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOMERSET COUNTY COUNCIL"
published: "2017-10-02"
---

# Somerset Waste Partnership Customer Support System

Buyer: SOMERSET COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b2133670-5f6e-4d64-b420-1a69709e664c

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## Summary

The Somerset County Council has completed the procurement process for a customer support system aimed at enhancing customer service capabilities for the Somerset Waste Partnership. This procurement falls under the goods category, specifically classified as a Customer Relation Management software package. The award was made on 22nd August 2017, with contract services scheduled to commence from 22nd September 2017 and continue until 21st September 2019. The procurement method was selective, conducted through a catalogue purchase, and this process took place in the South West region of the United Kingdom.

This contract represents a significant opportunity for businesses specializing in software development and customer support solutions, particularly those classified as small to medium-sized enterprises (SMEs). The winning supplier, Abavus, successfully demonstrated the capability to meet the requirements set out by the Somerset County Council. Other similar SMEs could find an opportunity to grow by providing innovative customer support technologies or services tailored to enhance transaction processing and customer enquiry handling for local authorities and partnerships.

## Notice

Customer support system to assist the Somerset Waste Partnership client team with customer enquiries and transaction processing.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ed1bcbad-87b1-4ef8-972d-67499323f3f9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Catalogue purchase |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2017 |
| Submission deadline | 22 Aug 2017 |
| Future notice date | Not specified |
| Award date | 21 Aug 2017 |
| Contract period | 21 Sep 2017 - 21 Sep 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £67,755 |
| Lots value | Not specified |
| Awards value | £67,775 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOMERSET COUNTY COUNCIL |
| Locality | TAUNTON |
| Post town | Taunton |
| Postcode | TA1 4DY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK62 Somerset |
| Local authority | Somerset |
| Electoral ward | Bishop's Hull & Taunton West |
| Westminster constituency | Taunton and Wellington |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ABAVUS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 2 Oct 2017 at 12:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ed1bcbad-87b1-4ef8-972d-67499323f3f9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ed1bcbad-87b1-4ef8-972d-67499323f3f9
  2nd October 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b2133670-5f6e-4d64-b420-1a69709e664c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b2133670-5f6e-4d64-b420-1a69709e664c.json.