---
title: "Customer Service Training for Traffic Officers"
ocid: "ocds-b5fd17-b22fe33f-aa1a-4bf9-b904-c58314a315db"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b22fe33f-aa1a-4bf9-b904-c58314a315db"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b22fe33f-aa1a-4bf9-b904-c58314a315db.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b22fe33f-aa1a-4bf9-b904-c58314a315db.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE DEPARTMENT FOR TRANSPORT"
published: "2020-03-19"
---

# Customer Service Training for Traffic Officers

Buyer: THE DEPARTMENT FOR TRANSPORT  
Current stage: Award  
OCID: ocds-b5fd17-b22fe33f-aa1a-4bf9-b904-c58314a315db

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b22fe33f-aa1a-4bf9-b904-c58314a315db)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b22fe33f-aa1a-4bf9-b904-c58314a315db.json)

## Summary

The procurement process involves the Department for Transport, which is based in Guildford, England, and concerns a tender titled "Customer Service Training for Traffic Officers." This contract, classified under the CPV code for Highways consultancy services, was awarded through a selective procurement method as a call-off from a framework agreement. The tender period ended on 11th December 2019, while the contract period commenced on 12th December 2019 and is set to conclude on 31st July 2020.

This tender offers significant opportunities for businesses specialising in training services, particularly those providing virtual customer service training. Companies that possess expertise in the highway sector and have experience in delivering training to public sector employees would be well-suited to compete for similar contracts. Small and medium-sized enterprises (SMEs) may benefit especially from the nature of this contract, as the procurement process allows for their involvement in the industry.

## Notice

Virtual customer service training for Highways England Traffic Officers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f52d80b6-e48e-430f-b921-1eedfcdde3cd |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Mar 2020 |
| Submission deadline | 11 Dec 2019 |
| Future notice date | Not specified |
| Award date | 12 Dec 2019 |
| Contract period | 12 Dec 2019 - 31 Jul 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £250,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE DEPARTMENT FOR TRANSPORT |
| Locality | GUILDFORD |
| Post town | Guildford |
| Postcode | GU1 4LZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Guildford |
| Electoral ward | Stoke |
| Westminster constituency | Guildford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BARNES BRIDGE |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71311210 - Highways consultancy services

## Release History

- 19 Mar 2020 at 18:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f52d80b6-e48e-430f-b921-1eedfcdde3cd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f52d80b6-e48e-430f-b921-1eedfcdde3cd
  19th March 2020 - Awarded contract notice on Contracts Finder
- https://www.econtrack.com/Project/View.aspx?data=fdHofPpupBSxWEDJOPMWZQ%3d%3d
  Epims Link

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b22fe33f-aa1a-4bf9-b904-c58314a315db. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b22fe33f-aa1a-4bf9-b904-c58314a315db.json.