---
title: "NHSE Customer Contact Centre"
ocid: "ocds-b5fd17-b230f184-4b89-4b28-8be3-01e0efe511a8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b230f184-4b89-4b28-8be3-01e0efe511a8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b230f184-4b89-4b28-8be3-01e0efe511a8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b230f184-4b89-4b28-8be3-01e0efe511a8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2026-05-07"
---

# NHSE Customer Contact Centre

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-b230f184-4b89-4b28-8be3-01e0efe511a8

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b230f184-4b89-4b28-8be3-01e0efe511a8.json)

## Summary

NHS England has completed a procurement process titled "NHSE Customer Contact Centre," falling under the call centre industry category. The procurement was carried out selectively as a call-off from a framework agreement, with the entire procedure culminating in the award stage. The service is located in the United Kingdom, specifically at postal code SE1 8UG in London, and aligns with the sourcing needs from 1st May to 31st August 2025. The procurement stage is complete, with the award published on 7th May 2026. NHS England acted as the buyer, awarding the contract to Puzzel Ltd for a value of £42,235.

This tender offers promising growth opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) specialising in customer contact and call centre operations. Given the scale and nature of the contract, it suits businesses capable of providing efficient and customer-focused communication solutions within a defined period. Such businesses can leverage this opportunity to solidify their presence in the industry by partnering with a significant public sector client such as NHS England, enhancing their portfolio and market credibility.

## Notice

NHSE Customer Contact Centre

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/aa293b55-afe4-493e-ad16-d87b4783da0f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 May 2026 |
| Submission deadline | 1 Apr 2025 |
| Future notice date | Not specified |
| Award date | 22 Jun 2025 |
| Contract period | 30 Apr 2025 - 31 Aug 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £42,235 |
| Lots value | Not specified |
| Awards value | £42,235 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PUZZEL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 7 May 2026 at 17:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/aa293b55-afe4-493e-ad16-d87b4783da0f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/aa293b55-afe4-493e-ad16-d87b4783da0f
  7th May 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b230f184-4b89-4b28-8be3-01e0efe511a8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b230f184-4b89-4b28-8be3-01e0efe511a8.json.