---
title: "Website Chatbot with predefined Natural Language Processing."
ocid: "ocds-b5fd17-b243e240-7d71-4b0b-a0df-917a7179908b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b243e240-7d71-4b0b-a0df-917a7179908b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b243e240-7d71-4b0b-a0df-917a7179908b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b243e240-7d71-4b0b-a0df-917a7179908b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HEREFORDSHIRE COUNCIL"
published: "2020-12-10"
---

# Website Chatbot with predefined Natural Language Processing.

Buyer: HEREFORDSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b243e240-7d71-4b0b-a0df-917a7179908b

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## Summary

The procurement process involves Herefordshire Council seeking a provider for a "Website Chatbot with predefined Natural Language Processing." This tender falls under the IT services industry category and is located in the West Midlands, United Kingdom. The procurement method used is selective, specifically a call-off from a framework agreement. The contract, which is valued at £188,000, commenced on December 1, 2020, and is set to conclude on November 30, 2023. The tender period has ended as of November 2, 2020, with the award status marked as active since November 30, 2020.

This tender presents significant opportunities for businesses in the IT services sector, particularly those specialising in artificial intelligence, chatbot development, and customer service automation. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) may find this an ideal opportunity to leverage advanced technologies like Natural Language Processing and Machine Learning to enhance customer interactions. Companies with expertise in real-time data visualisation and reporting, as well as continuous performance improvement, would be well-suited to compete for contracts of this nature.

## Notice

The quality standards required for this Call-Off Contract are IntelAgent is an Artificial Intelligence (AI) platform using chatbots and voice assistants to automate customer service processes. The aim is to use clever AI in order to innovate customer experience, supply additional support and maximise the effectiveness/ efficiency of your communications. Crucially, the platform uses Natural Language Processing (NPL) and Machine Learning (ML) to reduce call-volumes whilst also improving the efficiency, cost effectiveness and customer satisfaction of your customer-service(s). We also provide key management information, allowing you to continuously improve performance. The features of the platform include: * Real time automation of customer service interaction(s) and processes. * Data visualisation, real time reporting and the collection of key management information. * A Chatbot that uses knowledge-based generation and predefined NLP frameworks. This includes the innovative use of NLP to improve and broaden responses to customers. * The use of ML to maximise efficiency and mitigate the recurrence of errors. * Continuous monitoring of agent's responses so that they are in-built for future interactions. *

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c4e8ece6-9bb0-443a-9cb8-b1c2c5c090c5 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Dec 2020 |
| Submission deadline | 2 Nov 2020 |
| Future notice date | Not specified |
| Award date | 30 Nov 2020 |
| Contract period | 1 Dec 2020 - 30 Nov 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £188,000 |
| Lots value | Not specified |
| Awards value | £188,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HEREFORDSHIRE COUNCIL |
| Locality | HEREFORD |
| Post town | Hereford |
| Postcode | HR4 0LE |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG11 Herefordshire, County of |
| Local authority | Herefordshire, County of |
| Electoral ward | Widemarsh |
| Westminster constituency | Hereford and South Herefordshire |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WE BUILD BOTS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 10 Dec 2020 at 15:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c4e8ece6-9bb0-443a-9cb8-b1c2c5c090c5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c4e8ece6-9bb0-443a-9cb8-b1c2c5c090c5
  10th December 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.herefordshire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b243e240-7d71-4b0b-a0df-917a7179908b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b243e240-7d71-4b0b-a0df-917a7179908b.json.