---
title: "Victims of Crime User Satisfaction Survey Service"
ocid: "ocds-b5fd17-b24d506e-202e-40ff-960e-64ccc7ff5803"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b24d506e-202e-40ff-960e-64ccc7ff5803"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b24d506e-202e-40ff-960e-64ccc7ff5803.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b24d506e-202e-40ff-960e-64ccc7ff5803.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRITISH TRANSPORT POLICE"
published: "2023-06-28"
---

# Victims of Crime User Satisfaction Survey Service

Buyer: BRITISH TRANSPORT POLICE  
Current stage: Award  
OCID: ocds-b5fd17-b24d506e-202e-40ff-960e-64ccc7ff5803

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## Summary

The British Transport Police has awarded a contract for the "Victims of Crime User Satisfaction Survey Service" with a total value of £151,384.32. The procurement method used was selective, involving a call-off from a framework agreement. The contract commenced on 1st July 2022 and will run until 30th June 2024. The service falls under the main procurement category of research services. The buying organisation, British Transport Police, is located in London with a postal code of NW1 9LN.

This tender opportunity for the Victims of Crime User Satisfaction Survey Service provides potential business growth prospects primarily for companies offering research services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations would be well-suited to compete due to the contracting authority's preference for these types of suppliers. The contract involves conducting monthly user satisfaction surveys with victims of crime through online and telephone interviews to measure their satisfaction with British Transport Police interactions.

## Notice

BTP conducts a monthly user satisfaction survey with victims of crime online and through telephone interviews. It measures their satisfaction with BTP interactions and feeds into the Force's Management Information. Commencement Date 1 July 2022 Expiry Date 30 June 2023 Extension Period 12 months (until maximum 30 June 2024) This edited Notice is to advise British Transport Police has exercised its right to utilise the optional extension period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e74b6c88-41f0-4d10-9866-c946838cd810 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jun 2023 |
| Submission deadline | 20 Jun 2022 |
| Future notice date | Not specified |
| Award date | 29 Jun 2022 |
| Contract period | 30 Jun 2022 - 30 Jun 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £151,384 |
| Lots value | Not specified |
| Awards value | £151,384 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH TRANSPORT POLICE |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 9LN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Camden Town |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPINION RESEARCH SERVICES |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 28 Jun 2023 at 12:22 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e74b6c88-41f0-4d10-9866-c946838cd810
- 6 Jul 2022 at 11:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e74b6c88-41f0-4d10-9866-c946838cd810

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e74b6c88-41f0-4d10-9866-c946838cd810
  28th June 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/58a14421-cc20-47e5-b193-aa7c510f995b

## Notice URLs

- https://www.btp.police.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b24d506e-202e-40ff-960e-64ccc7ff5803. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b24d506e-202e-40ff-960e-64ccc7ff5803.json.