---
title: "AMCV 331 - Telecare Managed Services"
ocid: "ocds-b5fd17-b26f9e0f-2833-4765-9271-f088f9412b9c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b26f9e0f-2833-4765-9271-f088f9412b9c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b26f9e0f-2833-4765-9271-f088f9412b9c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b26f9e0f-2833-4765-9271-f088f9412b9c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SHROPSHIRE COUNCIL"
published: "2024-12-20"
---

# AMCV 331 - Telecare Managed Services

Buyer: SHROPSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b26f9e0f-2833-4765-9271-f088f9412b9c

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## Summary

Shropshire Council has completed the procurement process for providing Telecare Managed Services under the Technologies for Independent Living (TIL) framework. This notice announces the award of the contract AMCV 331 to Tunstall Healthcare (UK) Limited, focusing on health and social work services within the West Midlands, United Kingdom. The contract runs from 14th November 2024 to 13th November 2028, with a total value of GBP 240,000. The procurement stage is in the Award phase, having concluded the tender period on 13th November 2024.

This tender creates significant opportunities for businesses specialising in telecare and telehealth services, particularly those experienced in managing contracts, service delivery systems, and fault management of telecare equipment. The project involves installation, call monitoring, disaster recovery, and ongoing service improvement, making it ideal for entities with robust technical capabilities and experience in the healthcare industry. Participation in such projects can bolster market presence and drive business growth in the health and social care sector.

## Notice

This is an award notice for AMCV 331 - Telecare Managed Services under the Technologies for Independent Living (TIL) Telecare/Telehealth - FW0126 framework, Lot 6. Services the Supplier is to deliver: * Manage the full contract, including liaising with the Customer as required * Facilitate the scheduled review meetings. * Deliver the referral management, installation, monitoring, de-installations, and fault processes for new telecare equipment provided by the Customer. * Manage the entire system effectively by coordinating the services, providing end-to-end service delivery systems seamlessly to the end user. The service provision will include: * Installation, deinstallation, fault management of equipment and peripherals * Call monitoring * Disaster recovery * Reprogramming (where required) * Reporting * Review and development of continuous improvement activities

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c8c05d1c-7481-4ec2-9fcc-0e311653096c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Dec 2024 |
| Submission deadline | 13 Nov 2024 |
| Future notice date | Not specified |
| Award date | 13 Nov 2024 |
| Contract period | 14 Nov 2024 - 13 Nov 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £240,000 |
| Lots value | Not specified |
| Awards value | £240,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHROPSHIRE COUNCIL |
| Locality | SHREWSBURY |
| Post town | Shrewsbury |
| Postcode | SY2 6ND |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG22 Shropshire |
| Local authority | Shropshire |
| Electoral ward | Abbey |
| Westminster constituency | Shrewsbury |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TUNSTALL HEALTHCARE (UK |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 20 Dec 2024 at 09:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c8c05d1c-7481-4ec2-9fcc-0e311653096c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c8c05d1c-7481-4ec2-9fcc-0e311653096c
  20th December 2024 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=906604434
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b26f9e0f-2833-4765-9271-f088f9412b9c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b26f9e0f-2833-4765-9271-f088f9412b9c.json.