---
title: "Helpdesk Service for Careplace"
ocid: "ocds-b5fd17-b29f1f36-c216-4142-981e-e6e843b81702"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b29f1f36-c216-4142-981e-e6e843b81702"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b29f1f36-c216-4142-981e-e6e843b81702.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b29f1f36-c216-4142-981e-e6e843b81702.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF EALING"
published: "2022-04-05"
---

# Helpdesk Service for Careplace

Buyer: LONDON BOROUGH OF EALING  
Current stage: Award  
OCID: ocds-b5fd17-b29f1f36-c216-4142-981e-e6e843b81702

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## Summary

The London Borough of Ealing has completed the procurement process for a Helpdesk Service for Careplace, a web-based platform provided by the Commissioning Alliance. The tender, awarded on 11 March 2022, was for a total value of £75,000, focusing on IT services, specifically consulting, software development, and support. The contract period commences on 1 June 2022 and will run until 31 May 2024. This procurement was conducted using a Request for Quotation method, with the tender period concluding on 22 February 2022. The designated delivery location for the service is in London, United Kingdom.

This tender presents substantial opportunities for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in IT services. Companies adept in providing support and development for digital platforms will find this contract especially suitable. The ongoing service is essential for enhancing care delivery, providing a ripe environment for businesses looking to expand their reach within the public sector through such essential support services.

## Notice

The contract is for the provision of the Helpdesk support service for careplace which is web based platform provided by the Commissioning Alliance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/37881e52-a816-4733-addf-bba3af0489ed |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Request for Quotation |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Apr 2022 |
| Submission deadline | 22 Feb 2022 |
| Future notice date | Not specified |
| Award date | 11 Mar 2022 |
| Contract period | 31 May 2022 - 31 May 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | Not specified |
| Awards value | £43,200 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF EALING |
| Locality | LONDON |
| Post town | West London |
| Postcode | W5 2HL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI73 Ealing |
| Local authority | Ealing |
| Electoral ward | Ealing Broadway |
| Westminster constituency | Ealing Central and Acton |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOCIAL CARE NETWORK SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Apr 2022 at 15:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/37881e52-a816-4733-addf-bba3af0489ed

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/37881e52-a816-4733-addf-bba3af0489ed
  5th April 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b29f1f36-c216-4142-981e-e6e843b81702. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b29f1f36-c216-4142-981e-e6e843b81702.json.