---
title: "Level 2 - Credit Controller and Collector - ST0176 and Level 3 - Advanced Credit Controller and Debt Collection Specialist - ST0175 Lotting to DWP employees"
ocid: "ocds-b5fd17-b2a30505-b20b-40c6-8a98-c6ee7d3ae52b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b2a30505-b20b-40c6-8a98-c6ee7d3ae52b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b2a30505-b20b-40c6-8a98-c6ee7d3ae52b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b2a30505-b20b-40c6-8a98-c6ee7d3ae52b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2025-06-18"
---

# Level 2 - Credit Controller and Collector - ST0176 and Level 3 - Advanced Credit Controller and Debt Collection Specialist - ST0175 Lotting to DWP employees

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-b2a30505-b20b-40c6-8a98-c6ee7d3ae52b

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b2a30505-b20b-40c6-8a98-c6ee7d3ae52b.json)

## Summary

The Department for Work and Pensions (DWP), based in London, England, has recently completed the award stage of a procurement process for the provision of staff training services under the tender titled "Level 2 - Credit Controller and Collector - ST0176 and Level 3 - Advanced Credit Controller and Debt Collection Specialist - ST0175 Lotting to DWP employees." This contract, valued at £1,515,000, covers training services across multiple regions, including the British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. The procurement was executed using a selective method through a call-off from a framework agreement. It commenced on 16th June 2025 and will run until 15th June 2030. The award was officially confirmed on 9th June 2025, with CSA (Services) Ltd being the chosen supplier.

This contract presents significant opportunities for growth for businesses specialising in providing training services, particularly those with experience in credit control and debt collection. As the procurement method involved a call-off from an existing framework, businesses familiar with such frameworks, or those that are SMEs, are well-suited to compete in similar future tenders with the DWP. Engaging in this procurement offers a route to build credibility and an expansive portfolio, as well as the potential for long-standing relationships with government entities like the DWP, which can lead to further contracting opportunities.

## Notice

Provision of Level 2 - Credit Controller and Collector - ST0176 and Level 3 - Advanced Credit Controller and Debt Collection Specialist - ST0175 Lotting to DWP employees

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8891ac2b-f6b9-4b78-8b50-2b4d43be947d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jun 2025 |
| Submission deadline | 31 Jan 2025 |
| Future notice date | Not specified |
| Award date | 8 Jun 2025 |
| Contract period | 15 Jun 2025 - 15 Jun 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,515,000 |
| Lots value | Not specified |
| Awards value | £1,515,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CSA (SERVICES |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80511000 - Staff training services

## Release History

- 18 Jun 2025 at 11:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8891ac2b-f6b9-4b78-8b50-2b4d43be947d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8891ac2b-f6b9-4b78-8b50-2b4d43be947d
  18th June 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b2a30505-b20b-40c6-8a98-c6ee7d3ae52b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b2a30505-b20b-40c6-8a98-c6ee7d3ae52b.json.