---
title: "Contract"
ocid: "ocds-b5fd17-b2b6ef68-ece8-4e4d-934a-2b1dc1aae15c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b2b6ef68-ece8-4e4d-934a-2b1dc1aae15c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b2b6ef68-ece8-4e4d-934a-2b1dc1aae15c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b2b6ef68-ece8-4e4d-934a-2b1dc1aae15c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PHOENIX COMMUNITY HOUSING"
published: "2021-10-18"
---

# Contract

Buyer: PHOENIX COMMUNITY HOUSING  
Current stage: Award  
OCID: ocds-b5fd17-b2b6ef68-ece8-4e4d-934a-2b1dc1aae15c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b2b6ef68-ece8-4e4d-934a-2b1dc1aae15c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b2b6ef68-ece8-4e4d-934a-2b1dc1aae15c.json)

## Summary

The procurement process involves Phoenix Community Housing seeking a supplier to deliver a high standard of call handling services. The tender, titled "Contract," is classified under the call centre services category and is located in London, United Kingdom. The open procurement method allows for wider participation, and the tender period concluded on 12th July 2021. The awarded contract, valued at £48,000, spans from 1st December 2021 to 1st December 2024, with the award notification published on 18th October 2021.

This tender presents opportunities for businesses in the telecommunications and customer service sectors, particularly those with experience in call handling and a strong emphasis on customer satisfaction. Small and medium-sized enterprises (SMEs) that can demonstrate adequate resources and a track record of providing excellent service are well-suited to compete for this contract. Businesses capable of offering innovative solutions to enhance the customer experience and those with a non-judgemental, empathetic approach would align well with the values that Phoenix Community Housing seeks to uphold.

## Notice

Phoenix are seeking a supplier who can evidence an excellent track record of providing a 'high standard' of call handling expertise, sufficient resource and associated services knowledge to deliver a seamless telephone service OOH to Phoenix's residents (or persons acting on their behalf) outside of Phoenix's normal operating hours. The supplier will contribute to our aim of achieving great resident satisfaction in the upper quartile of our sector and assist us to improve the customer experience to meet the needs of residents. All services will be expected to maintain and demonstrate Phoenix's core values and project a non-judgemental empathetic approach to residents and exhibit a strong understanding of maintaining professional boundaries.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3393d225-0d01-43fc-ab27-2fd549920633 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Oct 2021 |
| Submission deadline | 12 Jul 2021 |
| Future notice date | Not specified |
| Award date | 17 Oct 2021 |
| Contract period | 1 Dec 2021 - 1 Dec 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £48,000 |
| Lots value | Not specified |
| Awards value | £48,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PHOENIX COMMUNITY HOUSING |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE6 2RP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Lewisham |
| Electoral ward | Catford South |
| Westminster constituency | Lewisham East |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NPA |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 18 Oct 2021 at 16:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3393d225-0d01-43fc-ab27-2fd549920633

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3393d225-0d01-43fc-ab27-2fd549920633
  18th October 2021 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=OCT162946
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.phoenixch.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b2b6ef68-ece8-4e4d-934a-2b1dc1aae15c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b2b6ef68-ece8-4e4d-934a-2b1dc1aae15c.json.