---
title: "Eforms and Customer Experience Platform"
ocid: "ocds-b5fd17-b2c0c129-1a3d-4941-945a-51e80f766901"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b2c0c129-1a3d-4941-945a-51e80f766901"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b2c0c129-1a3d-4941-945a-51e80f766901.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b2c0c129-1a3d-4941-945a-51e80f766901.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NOTTINGHAM CITY COUNCIL"
published: "2022-02-24"
---

# Eforms and Customer Experience Platform

Buyer: NOTTINGHAM CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b2c0c129-1a3d-4941-945a-51e80f766901

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b2c0c129-1a3d-4941-945a-51e80f766901)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b2c0c129-1a3d-4941-945a-51e80f766901.json)

## Summary

The procurement process involves Nottingham City Council as the buying organisation, which has awarded a contract titled "Eforms and Customer Experience Platform." This contract, valued at £81,575, falls under the Information Technology Services category and is located in the East Midlands, United Kingdom. The procurement method used was selective, specifically a call-off from a framework agreement. The tender period concluded on 6 January 2022, and the contract will remain in effect from 18 January 2022 until 17 January 2026.

This tender presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) that specialise in IT services and innovative customer experience solutions. Companies providing low-code platforms, case management tools, and integrated customer service applications would be particularly well-suited to compete in future tenders related to this area. The ongoing need for modernisation in customer experience across government departments could lead to more contracts being available for businesses looking to expand their reach within the public sector.

## Notice

Government low code Platform, multi-channel, end-to-end, customer experience services and channel shift. Enables self-service, CRM, CXP replacement with CRM-light, case management, Revs and Bens, Council Tax, Benefits, Housing, Housing Rents, NNDR, eForms, mobile offline, secure portals, bookings, SSO, Scanning Kiosk, Alexa, Bots, Mobile App, transactions, and full integrations and work-flow. Procurement run through G-cloud 12.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f2acbd14-0f98-460b-ad3f-8dda852d58e5 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Feb 2022 |
| Submission deadline | 6 Jan 2022 |
| Future notice date | Not specified |
| Award date | 17 Jan 2022 |
| Contract period | 18 Jan 2022 - 17 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £81,575 |
| Lots value | Not specified |
| Awards value | £81,575 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NOTTINGHAM CITY COUNCIL |
| Locality | NOTTINGHAM |
| Post town | Nottingham |
| Postcode | NG2 3NG |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF14 Nottingham |
| Local authority | Nottingham |
| Electoral ward | Castle |
| Westminster constituency | Nottingham East |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 24 Feb 2022 at 22:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f2acbd14-0f98-460b-ad3f-8dda852d58e5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f2acbd14-0f98-460b-ad3f-8dda852d58e5
  24th February 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b2c0c129-1a3d-4941-945a-51e80f766901. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b2c0c129-1a3d-4941-945a-51e80f766901.json.