---
title: "Covid Remote Hearings Research Evaluation for HMCTS"
ocid: "ocds-b5fd17-b2cc5046-9b3b-4c96-b2ef-ecd19dd363c0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b2cc5046-9b3b-4c96-b2ef-ecd19dd363c0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b2cc5046-9b3b-4c96-b2ef-ecd19dd363c0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b2cc5046-9b3b-4c96-b2ef-ecd19dd363c0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE."
published: "2021-01-28"
---

# Covid Remote Hearings Research Evaluation for HMCTS

Buyer: MINISTRY OF JUSTICE.  
Current stage: Award  
OCID: ocds-b5fd17-b2cc5046-9b3b-4c96-b2ef-ecd19dd363c0

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## Summary

The Ministry of Justice is seeking to enhance its understanding of remote hearing practices during the COVID-19 pandemic through a research evaluation project titled "Covid Remote Hearings Research Evaluation for HMCTS." The procurement falls under the services category, specifically focusing on research services. Located in London, the contract was awarded to I.F.F. Research Ltd for a total value of £291,041.50, with a contract period set from 5th October 2020 to 30th April 2021. The procurement process was conducted via a selective method, relying on a call-off from a dynamic purchasing system. The award notice was published on 28th January 2021, and the initial tender period ended on 30th September 2020.

This tender represents a significant opportunity for small and medium-sized enterprises (SMEs) specialising in research and evaluation services, particularly those adept in both quantitative and qualitative analysis. Businesses that can conduct surveys and engage in in-depth interviews with various court and tribunal users will find themselves well-positioned to compete. The focus on remote hearing practices suggests that companies with experience in understanding user experiences, particularly in the legal or public services sectors, would be especially advantageous in bidding for similar future contracts.

## Notice

HMCTS has a requirement for a suitably qualified and experienced contractor (or contractors) to undertake research to provide robust evidence on court and tribunal users' characteristics, experiences and perceptions. This is required to improve HMCTS's understanding of remote hearing practices implemented during Covid-19 across all jurisdictions, and to make recommendations for use of remote hearings in the longer term. The research is commissioned by HMCTS Customer Directorate (HMCTS-CD). There are two key parts to the research: quantitative and qualitative. - Part 1: the quantitative research focuses on public users and requires contractors to carry out an online and telephone survey - Part 2: the qualitative research requires contractors to interview both public and professional users about their experiences

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3b9aed31-3dbf-4d64-8155-a34032fa30df |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jan 2021 |
| Submission deadline | 30 Sep 2020 |
| Future notice date | Not specified |
| Award date | 29 Sep 2020 |
| Contract period | 4 Oct 2020 - 30 Apr 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £291,041 |
| Lots value | Not specified |
| Awards value | £291,041 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE. |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4AP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | I.F.F. RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73110000 - Research services
- 79310000 - Market research services
- 79315000 - Social research services

## Release History

- 28 Jan 2021 at 17:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3b9aed31-3dbf-4d64-8155-a34032fa30df

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3b9aed31-3dbf-4d64-8155-a34032fa30df
  28th January 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8aaaf7ee-e610-415e-aa53-fc8e14ebcf6b
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c40471eb-3aa9-4f38-bba8-37b64e1bf1a5
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b2cc5046-9b3b-4c96-b2ef-ecd19dd363c0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b2cc5046-9b3b-4c96-b2ef-ecd19dd363c0.json.