---
title: "ITSM Solution"
ocid: "ocds-b5fd17-b2e0797a-44f0-40ba-b168-93a3432c02b4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b2e0797a-44f0-40ba-b168-93a3432c02b4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b2e0797a-44f0-40ba-b168-93a3432c02b4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b2e0797a-44f0-40ba-b168-93a3432c02b4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FRIMLEY HEALTH NHS FOUNDATION TRUST"
published: "2023-12-28"
---

# ITSM Solution

Buyer: FRIMLEY HEALTH NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-b2e0797a-44f0-40ba-b168-93a3432c02b4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b2e0797a-44f0-40ba-b168-93a3432c02b4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b2e0797a-44f0-40ba-b168-93a3432c02b4.json)

## Summary

The Frimley Health NHS Foundation Trust recently awarded a contract for the procurement of an ITSM Solution. The procurement process was carried out under the RM6100 Technology Services 3 Agreement framework. The contract value amounts to £196,454.65 in GBP. The selected procurement method was selective, involving a call-off from a framework agreement. The contract period spans from December 19, 2023, to December 18, 2026. The buying organisation, Frimley Health NHS Foundation Trust, is based in Frimley, England. The procurement stage is complete with the award notice published on September 21, 2023, and the tender period ending on July 28, 2023.

This contract offers growth opportunities for businesses providing IT software packages. Small and medium-sized enterprises (SMEs) are well-suited to compete for this tender. The selected supplier for the contract is Insight Direct UK Ltd, a large-scale entity. Businesses in the IT services industry, particularly those offering End User Services, would find this opportunity valuable. The contract's focus on IT solutions presents a lucrative avenue for technology companies looking to secure public procurement contracts within the healthcare sector in the South East region of the United Kingdom.

## Notice

The Trust tendered for a replacement IT Service Desk via RM6100 Technology Services 3 Agreement framework Lot 3a Operational Services - End User Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bf619ded-e4cb-4bb3-9913-efb512a7f0cd |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Dec 2023 |
| Submission deadline | 28 Jul 2023 |
| Future notice date | Not specified |
| Award date | 20 Sep 2023 |
| Contract period | 19 Dec 2023 - 18 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £196,454 |
| Lots value | Not specified |
| Awards value | £235,745 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FRIMLEY HEALTH NHS FOUNDATION TRUST |
| Locality | FRIMLEY |
| Post town | Guildford |
| Postcode | GU16 7ER |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Surrey Heath |
| Electoral ward | Frimley |
| Westminster constituency | Surrey Heath |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 28 Dec 2023 at 12:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bf619ded-e4cb-4bb3-9913-efb512a7f0cd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bf619ded-e4cb-4bb3-9913-efb512a7f0cd
  28th December 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b2e0797a-44f0-40ba-b168-93a3432c02b4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b2e0797a-44f0-40ba-b168-93a3432c02b4.json.