---
title: "Online User Research Subscription"
ocid: "ocds-b5fd17-b2f66b11-fddd-4b1f-89d8-4c12a2932de6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b2f66b11-fddd-4b1f-89d8-4c12a2932de6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b2f66b11-fddd-4b1f-89d8-4c12a2932de6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b2f66b11-fddd-4b1f-89d8-4c12a2932de6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL SERVICES COMPENSATION SCHEME LIMITED"
published: "2020-07-22"
---

# Online User Research Subscription

Buyer: FINANCIAL SERVICES COMPENSATION SCHEME LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-b2f66b11-fddd-4b1f-89d8-4c12a2932de6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b2f66b11-fddd-4b1f-89d8-4c12a2932de6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b2f66b11-fddd-4b1f-89d8-4c12a2932de6.json)

## Summary

The Financial Services Compensation Scheme Limited is conducting a public procurement process for an "Online User Research Subscription" to be undertaken via the Userzoom platform. This initiative falls within the software package and information systems industry category, based in London, England. The procurement method is a direct award through a single tender action, as it is below the threshold. The contract period commenced on 4th July 2020 and will conclude on 3rd July 2021. The total contract value is £43,200, with the procurement stage currently listed as complete, and the award notice published on 22nd July 2020.

This tender presents lucrative opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) looking to expand their services in user research and design validation. Businesses with expertise in user experience research or those offering innovative digital solutions would be particularly well-suited to compete for future contracts stemming from this procurement process. Engaging with this opportunity can enhance their portfolio, providing them with valuable experience and increased visibility in the public procurement market.

## Notice

To use the Userzoom platform to carry out virtual user research and user design validation. It allows us to understand and validate customer journey design solutions to ensure they are meeting user needs.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/48a1e85d-0f09-4200-aec8-62e4e60c6397 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jul 2020 |
| Submission deadline | 4 Jul 2020 |
| Future notice date | Not specified |
| Award date | 3 Jul 2020 |
| Contract period | 3 Jul 2020 - 3 Jul 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £43,200 |
| Lots value | Not specified |
| Awards value | £43,200 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL SERVICES COMPENSATION SCHEME LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC3A 7QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Portsoken |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | USERZOOM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 22 Jul 2020 at 05:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/48a1e85d-0f09-4200-aec8-62e4e60c6397

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/48a1e85d-0f09-4200-aec8-62e4e60c6397
  22nd July 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b2f66b11-fddd-4b1f-89d8-4c12a2932de6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b2f66b11-fddd-4b1f-89d8-4c12a2932de6.json.