---
title: "Contact Centre Call Handling Platform"
ocid: "ocds-b5fd17-b2f73fb6-566c-48b8-af91-a2d0f6fcd7c2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b2f73fb6-566c-48b8-af91-a2d0f6fcd7c2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b2f73fb6-566c-48b8-af91-a2d0f6fcd7c2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b2f73fb6-566c-48b8-af91-a2d0f6fcd7c2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "YOUR HOUSING GROUP LTD"
published: "2018-12-03"
---

# Contact Centre Call Handling Platform

Buyer: YOUR HOUSING GROUP LTD  
Current stage: Award  
OCID: ocds-b5fd17-b2f73fb6-566c-48b8-af91-a2d0f6fcd7c2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b2f73fb6-566c-48b8-af91-a2d0f6fcd7c2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b2f73fb6-566c-48b8-af91-a2d0f6fcd7c2.json)

## Summary

Your Housing Group Ltd has completed a tender process for a Contact Centre Call Handling Platform, which falls under the software package and information systems industry category. The procurement was conducted through a selective method by calling off from the Crown Commercial Services (CCS) Framework Agreement RM1045, specifically Lot 10 Network Services. The contract, valued at £253,811, commenced on 28th September 2018 and will run until 27th September 2020. The key date for the tender period concluded on 13th September 2018, with the contract officially awarded on 20th September 2018.

This tender presents an excellent opportunity for companies specialising in call handling software and associated services to engage with Your Housing Group Ltd. Businesses experienced in providing licencing, support, and consultation for call management systems would be particularly well-positioned to compete in similar future tenders. The specifications outlined suggest a potential market for large firms with capability and expertise in integrating and expanding call handling technologies in the North West region of England.

## Notice

YHG have entered into a contract with Maintel Europe Limited for the provision of a Call Handling Software Platform for Contact Centres via the Crown Commercial Services (CCS) Framework Agreement RM1045 Network Services Lot 10. The contract relates to call handling software, licencing and support, upgrade and expansion, service design manager and consultation. In line with Framework Call Off procedures this notice is being published for information only.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/20686018-009d-4e49-80df-7ac5761e70df |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Dec 2018 |
| Submission deadline | 13 Sep 2018 |
| Future notice date | Not specified |
| Award date | 19 Sep 2018 |
| Contract period | 27 Sep 2018 - 27 Sep 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £253,811 |
| Lots value | Not specified |
| Awards value | £253,811 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YOUR HOUSING GROUP LTD |
| Locality | WARRINGTON |
| Post town | Warrington |
| Postcode | WA3 6ZN |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD61 Warrington |
| Local authority | Warrington |
| Electoral ward | Birchwood |
| Westminster constituency | Warrington North |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MAINTEL EUROPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 3 Dec 2018 at 12:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/20686018-009d-4e49-80df-7ac5761e70df

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/20686018-009d-4e49-80df-7ac5761e70df
  3rd December 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b2f73fb6-566c-48b8-af91-a2d0f6fcd7c2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b2f73fb6-566c-48b8-af91-a2d0f6fcd7c2.json.