---
title: "Call Recording Archive"
ocid: "ocds-b5fd17-b326522f-b6d6-41f3-b28e-0199d1c0bc34"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b326522f-b6d6-41f3-b28e-0199d1c0bc34"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b326522f-b6d6-41f3-b28e-0199d1c0bc34.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b326522f-b6d6-41f3-b28e-0199d1c0bc34.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2023-02-02"
---

# Call Recording Archive

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-b326522f-b6d6-41f3-b28e-0199d1c0bc34

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b326522f-b6d6-41f3-b28e-0199d1c0bc34)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b326522f-b6d6-41f3-b28e-0199d1c0bc34.json)

## Summary

The H M Revenue & Customs organisation has awarded a contract for the provision of a Call Recording Archive service to VERINT SYSTEMS UK LIMITED. The tender, titled "Call Recording Archive," falls under the services category with a total value of £1,000,000. The procurement method used was a negotiated procedure without prior publication. The contract period spans from 14th July 2022 to 12th July 2029, located in the United Kingdom. The tender closed on 13th July 2022, and the award was granted on the same day.

This contract presents an opportunity for businesses in the software package and information systems sector to collaborate with H M Revenue & Customs. The organisation specified a need for a digital archive solution to manage call recordings in compliance with its data retention policy. Businesses that specialise in secure IT solutions and data management services would be well-suited to compete for such tenders. As the procurement process has already concluded, interested parties can leverage their expertise to engage in similar future opportunities within the industry category of services.

## Notice

HMRC require the supplier to store its legacy call recordings in a digital archive solution, which complies with HMRC IT security processes and protocols. The Supplier will manage the content of this archive in accordance with HMRC's data retention policy, destroying records as and when they reach their maximum data retention term.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8176635e-f1e1-4c15-9d36-00d82f4e9064 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated procedure without prior publication (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Feb 2023 |
| Submission deadline | 13 Jul 2022 |
| Future notice date | Not specified |
| Award date | 13 Jul 2022 |
| Contract period | 13 Jul 2022 - 12 Jul 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | Not specified |
| Awards value | £1,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M3 5BS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Blackfriars & Trinity |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VERINT SYSTEMS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 2 Feb 2023 at 11:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8176635e-f1e1-4c15-9d36-00d82f4e9064

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8176635e-f1e1-4c15-9d36-00d82f4e9064
  2nd February 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b326522f-b6d6-41f3-b28e-0199d1c0bc34. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b326522f-b6d6-41f3-b28e-0199d1c0bc34.json.