---
title: "Independent review of GMC customer complaints handling"
ocid: "ocds-b5fd17-b34ac9f5-8382-46c2-850e-dae7e4524bc1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b34ac9f5-8382-46c2-850e-dae7e4524bc1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b34ac9f5-8382-46c2-850e-dae7e4524bc1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b34ac9f5-8382-46c2-850e-dae7e4524bc1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GENERAL MEDICAL COUNCIL (GMC)"
published: "2019-05-20"
---

# Independent review of GMC customer complaints handling

Buyer: GENERAL MEDICAL COUNCIL (GMC)  
Current stage: Award  
OCID: ocds-b5fd17-b34ac9f5-8382-46c2-850e-dae7e4524bc1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b34ac9f5-8382-46c2-850e-dae7e4524bc1)  
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## Summary

The procurement process involved the General Medical Council (GMC), which sought an independent review of its customer complaints handling. The tender, titled "Independent review of GMC customer complaints handling," falls within the auditing services category and was conducted through an open procurement method. The contract, valued at £160,000, covers a period from 10th May 2019 to 9th May 2023, with the tender period concluding on 1st January 2019. The project is based in various locations across the United Kingdom, including Manchester and London.

This tender presents promising opportunities for businesses specialising in auditing and consultancy services, particularly those who are qualified to conduct independent reviews and assessments. Small and medium-sized enterprises (SMEs) would be particularly well-suited to compete for these types of contracts, allowing them to expand their service offerings and build a relationship with a prominent public authority like the GMC. Furthermore, the successful execution of such contracts could pave the way for future engagements in the public procurement sphere.

## Notice

To have a suitably qualified organisation to carry out regular independent reviews of its handling of customer complaints.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/79003274-316d-4abb-a3d1-3eda731da0d4 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 May 2019 |
| Submission deadline | 1 Jan 2019 |
| Future notice date | Not specified |
| Award date | 23 Jan 2019 |
| Contract period | 9 May 2019 - 9 May 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £160,000 |
| Lots value | Not specified |
| Awards value | £160,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GENERAL MEDICAL COUNCIL (GMC) |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M3 3AW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLD North West (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VERITA CONSULTANCY |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79212000 - Auditing services

## Release History

- 20 May 2019 at 16:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/79003274-316d-4abb-a3d1-3eda731da0d4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/79003274-316d-4abb-a3d1-3eda731da0d4
  20th May 2019 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=MAY157244
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.gmc-uk.org

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b34ac9f5-8382-46c2-850e-dae7e4524bc1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b34ac9f5-8382-46c2-850e-dae7e4524bc1.json.