---
title: "Provision of a SaaS based ITSM solution to MLCSU."
ocid: "ocds-b5fd17-b34cb1b4-3003-4edb-a417-4bc035db44d7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b34cb1b4-3003-4edb-a417-4bc035db44d7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b34cb1b4-3003-4edb-a417-4bc035db44d7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b34cb1b4-3003-4edb-a417-4bc035db44d7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS MIDLANDS AND LANCASHIRE COMMISSIONING SUPPORT UNIT (HOSTED BY NHS ENGLAND)"
published: "2025-05-15"
---

# Provision of a SaaS based ITSM solution to MLCSU.

Buyer: NHS MIDLANDS AND LANCASHIRE COMMISSIONING SUPPORT UNIT (HOSTED BY NHS ENGLAND)  
Current stage: Award  
OCID: ocds-b5fd17-b34cb1b4-3003-4edb-a417-4bc035db44d7

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## Summary

The NHS Midlands and Lancashire Commissioning Support Unit, hosted by NHS England, has completed the procurement process for a SaaS-based ITSM solution under the project title "Provision of a SaaS based ITSM solution to MLCSU." This procurement falls under the industry category of project management software, classified by the CPV code 48331000. The project is set to commence on 1st April 2025 and conclude by 4th January 2027, with services being delivered across England, United Kingdom. The procurement followed a selective process, specifically a call-off from a framework agreement, culminating in an award published on 15th May 2025. The contract value stands at £244,054.

This tender presents substantial opportunities for businesses specialising in IT service management and enterprise service management software, particularly those adhering to ITIL best practices. Given the suitability considerations highlighting Small and Medium-sized Enterprises (SMEs), businesses in this category with a focus on comprehensive and adaptable IT solutions would be well-suited to compete in similar future procurements. Engaging with NHS entities can foster business growth by providing a platform to showcase expertise in delivering quality IT service solutions in the public sector.

## Notice

Sunrise IT Service Management (ITSM) is an adaptable and comprehensive Service Management and Service Desk solution configured around ITIL best practice, offering Enterprise Service Management (ESM) across all your business. A single platform enables companies to take full control of IT operations and offer exceptional customer service (ITSM/ ESM/ ITIL).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a390d255-17bb-453d-b94c-23a930bb99d2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 May 2025 |
| Submission deadline | 31 Mar 2025 |
| Future notice date | Not specified |
| Award date | 19 Mar 2025 |
| Contract period | 31 Mar 2025 - 4 Jan 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £244,054 |
| Lots value | Not specified |
| Awards value | £244,054 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS MIDLANDS AND LANCASHIRE COMMISSIONING SUPPORT UNIT (HOSTED BY NHS ENGLAND) |
| Locality | STOKE-ON-TRENT |
| Post town | Stoke-on-Trent |
| Postcode | ST4 4LX |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG23 Stoke-on-Trent |
| Local authority | Stoke-on-Trent |
| Electoral ward | Fenton West & Mount Pleasant |
| Westminster constituency | Stoke-on-Trent Central |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SUNRISE SOFTWARE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48331000 - Project management software package

## Release History

- 15 May 2025 at 13:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a390d255-17bb-453d-b94c-23a930bb99d2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a390d255-17bb-453d-b94c-23a930bb99d2
  15th May 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/13a38a1e-dbe5-48fa-a7b4-c4096f585e70
  MLCSU - 1605 - 838029888 - SUNRISE SOFTWARE LTD_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b34cb1b4-3003-4edb-a417-4bc035db44d7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b34cb1b4-3003-4edb-a417-4bc035db44d7.json.