---
title: "Digital Dictation, Speech Recognition and Outsourced Transcription"
ocid: "ocds-b5fd17-b34dca0d-b833-409e-ad68-99f6690e1e79"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b34dca0d-b833-409e-ad68-99f6690e1e79"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b34dca0d-b833-409e-ad68-99f6690e1e79.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b34dca0d-b833-409e-ad68-99f6690e1e79.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SHARED BUSINESS SERVICES LTD (NHS SBS)"
published: "2020-05-14"
---

# Digital Dictation, Speech Recognition and Outsourced Transcription

Buyer: NHS SHARED BUSINESS SERVICES LTD (NHS SBS)  
Current stage: Award  
OCID: ocds-b5fd17-b34dca0d-b833-409e-ad68-99f6690e1e79

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## Summary

The procurement process involves NHS Shared Business Services Ltd (NHS SBS), which is based in Salford (M50 2UW, England). The tender is titled "Digital Dictation, Speech Recognition and Outsourced Transcription" and falls under the services industry category related to dictating machines (CPV classification 32332100). This process is at the Award stage, with the contract period beginning on 16th June 2020 and running until 15th June 2022. The total estimated contract value is £60,000,000, with a minimum value of £3,000,000. The procurement method utilised is an open procedure, allowing for broad participation from potential suppliers.

This tender presents significant opportunities for businesses involved in digital dictation and transcription services. Companies that provide hardware and software solutions, as well as IT services focusing on document and voice recognition technologies, will find this contract particularly relevant. The framework agreement is designed to accommodate both capital purchases and subscription-based services, making it suitable for various business models, including small and medium-sized enterprises (SMEs) that can support NHS SBS's requirements across the UK and beyond.

## Notice

NHS SBS are looking to create a Framework Agreement to support Approved Organisations with regard to their Digital Dictation, Speech Recognition and Outsourced Transcription requirements. The Framework Agreement will be divided into Lots specific to Digital Dictation (Fixed and SaaS), Speech Recognition (Fixed and SaaS),Outsourced Transcription services, and also a Lot employing a combination of these services (Combined Solutions). The Framework Agreement will provide Approved Organisations with the flexibility to either invest in a capital purchase of hardware and software solutions or alternatively purchase the services on a subscription model where hosting options can be discussed or through a price per line basis (i.e. Software as a Service SaaS).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a52147e9-723d-4e1b-b4fc-a4a092ce4226 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 May 2020 |
| Submission deadline | 8 Jan 2020 |
| Future notice date | Not specified |
| Award date | 3 May 2020 |
| Contract period | 15 Jun 2020 - 15 Jun 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000,000 |
| Lots value | Not specified |
| Awards value | £60,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SHARED BUSINESS SERVICES LTD (NHS SBS) |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M50 2UW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Quays |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 18 |
| Supplier names | 3M UNITED KINGDOM; APROBRIUM; BIGHAND; BLUEWIRE-TECHNOLOGIES; CRESCENDO SYSTEMS; DICT8; DICTATE IT; DSCRIBE; G2 SPEECH; INVENTASIA; NORTY LTD T/A T-PRO; NUANCE COMMUNICATIONS IRELAND; OKS INTERNATIONAL; SCRIBETECH (UK; THE TRANSCRIPTION AGENCY; VOICE TECHNOLOGIES; XANADUTEC; XSTEK |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 32332100 - Dictating machines
- 32342450 - Voice recorders
- 32344110 - Voice-logging system
- 32582000 - Data carriers
- 48180000 - Medical software package
- 48311000 - Document management software package
- 48311100 - Document management system
- 48314000 - Voice recognition software package
- 48317000 - Word-processing software package
- 48517000 - IT software package
- 48900000 - Miscellaneous software package and computer systems
- 72000000 - IT services: consulting, software development, Internet and support
- 72212218 - License management software development services
- 72212314 - Voice recognition software development services
- 72250000 - System and support services
- 72253000 - Helpdesk and support services
- 72253200 - Systems support services
- 72261000 - Software support services
- 72500000 - Computer-related services
- 79550000 - Typing, word-processing and desktop publishing services
- 79551000 - Typing services

## Release History

- 14 May 2020 at 16:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a52147e9-723d-4e1b-b4fc-a4a092ce4226

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a52147e9-723d-4e1b-b4fc-a4a092ce4226
  14th May 2020 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=30934&B=NHSSBS
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/39
  User / Company

## Notice URLs

- https://www.sbs.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b34dca0d-b833-409e-ad68-99f6690e1e79. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b34dca0d-b833-409e-ad68-99f6690e1e79.json.