---
title: "Developing and launching Customer Service Standards and improving network occupancy capability"
ocid: "ocds-b5fd17-b3517c32-f7ae-489f-bf84-5611fd357b3e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b3517c32-f7ae-489f-bf84-5611fd357b3e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b3517c32-f7ae-489f-bf84-5611fd357b3e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b3517c32-f7ae-489f-bf84-5611fd357b3e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2018-10-04"
---

# Developing and launching Customer Service Standards and improving network occupancy capability

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-b3517c32-f7ae-489f-bf84-5611fd357b3e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b3517c32-f7ae-489f-bf84-5611fd357b3e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b3517c32-f7ae-489f-bf84-5611fd357b3e.json)

## Summary

The procurement process, conducted by Highways England, focuses on developing and launching Customer Service Standards and enhancing network occupancy capabilities. This tender falls under the category of research and development services, valued at approximately £382,033, located in the North East of the United Kingdom. The procurement method used was selective, and the tender period concluded on 3rd September 2018, with the contract scheduled to commence on 4th October 2018 and running until 31st March 2020.

This tender represents an opportunity for businesses involved in research and development, particularly those specialising in consultancy services aimed at improving operational efficiency within network management. Companies with capabilities in policy development, data handling, and performance evaluation will be well-suited to compete. The nature of this contract may invite medium to large enterprises focused on innovative solutions in public infrastructure to consider potential partnership or bidding strategies that align with the needs outlined by Highways England.

## Notice

The headline objective is to deliver improvements in the practice of delivering the Network Management Duty which requires consistent and effective policy, processes, guidance and systems/data handling knowledge and positive challenge to ensure high standards of planning and real-time roadworks and network activity information. The task requires an evaluation of our present performance in this regard, delivery of changes and solutions and embedment across those teams tasked with these functions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d36a1dda-c756-4fa0-b937-9b374fe77d7c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Oct 2018 |
| Submission deadline | 3 Sep 2018 |
| Future notice date | Not specified |
| Award date | 3 Oct 2018 |
| Contract period | 3 Oct 2018 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £382,033 |
| Lots value | Not specified |
| Awards value | £382,033 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ARUP |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 4 Oct 2018 at 12:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d36a1dda-c756-4fa0-b937-9b374fe77d7c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d36a1dda-c756-4fa0-b937-9b374fe77d7c
  4th October 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/238d0f23-c31d-4e6f-ab70-9a1fb5f54684
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b3517c32-f7ae-489f-bf84-5611fd357b3e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b3517c32-f7ae-489f-bf84-5611fd357b3e.json.