---
title: "NHSR_98 Zendesk Implementation Services and Ongoing Support"
ocid: "ocds-b5fd17-b3574f45-b6bb-4fdf-83d2-0bc7c3e767a7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b3574f45-b6bb-4fdf-83d2-0bc7c3e767a7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b3574f45-b6bb-4fdf-83d2-0bc7c3e767a7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b3574f45-b6bb-4fdf-83d2-0bc7c3e767a7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS RESOLUTION"
published: "2022-08-30"
---

# NHSR_98 Zendesk Implementation Services and Ongoing Support

Buyer: NHS RESOLUTION  
Current stage: Award  
OCID: ocds-b5fd17-b3574f45-b6bb-4fdf-83d2-0bc7c3e767a7

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b3574f45-b6bb-4fdf-83d2-0bc7c3e767a7.json)

## Summary

The NHS Resolution has awarded a contract for Zendesk Implementation Services and Ongoing Support to Appamondo. The procurement process, which was conducted using a direct procurement method, had an initial tender period that ended on February 7, 2022. The contract period is scheduled to run from February 21, 2022, to February 21, 2023. The total contract value is £57,000 in GBP, and the main procurement category is services.

This contract presents growth opportunities for businesses in the IT services industry, particularly those offering consulting, software development, and support services. Companies with expertise in implementing and supporting IT solutions like Zendesk would be well-suited to compete for this contract. As the contract is specifically for services, businesses providing high-quality and tailored IT services have a chance to benefit from this procurement opportunity with NHS Resolution.

## Notice

Zendesk Implementation Services and Ongoing Support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/253f4050-58ae-4f02-ac3d-f2208f85bd3f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Aug 2022 |
| Submission deadline | 7 Feb 2022 |
| Future notice date | Not specified |
| Award date | 17 Feb 2022 |
| Contract period | 21 Feb 2022 - 21 Feb 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £57,000 |
| Lots value | Not specified |
| Awards value | £57,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS RESOLUTION |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | APPAMONDO |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 30 Aug 2022 at 13:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/253f4050-58ae-4f02-ac3d-f2208f85bd3f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/253f4050-58ae-4f02-ac3d-f2208f85bd3f
  30th August 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b3574f45-b6bb-4fdf-83d2-0bc7c3e767a7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b3574f45-b6bb-4fdf-83d2-0bc7c3e767a7.json.