---
title: "Provision of Online Consultation Services for NHS North East and North Cumbria ICB"
ocid: "ocds-b5fd17-b35bb058-298b-4c5d-bbba-d038460bf507"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b35bb058-298b-4c5d-bbba-d038460bf507"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b35bb058-298b-4c5d-bbba-d038460bf507.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b35bb058-298b-4c5d-bbba-d038460bf507.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT"
published: "2025-12-05"
---

# Provision of Online Consultation Services for NHS North East and North Cumbria ICB

Buyer: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-b35bb058-298b-4c5d-bbba-d038460bf507

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b35bb058-298b-4c5d-bbba-d038460bf507)  
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## Summary

The NHS North East and North Cumbria Integrated Care Board (ICB) has completed the award stage for a contract on the provision of Online Consultation Services, with eConsult Health Ltd being selected as the supplier. This contract, facilitated by the NHS England National Commercial and Procurement Hub, is geared towards enhancing digital pathway capabilities as part of the initiative to modernise general practice. The tender, placed through a call-off process from the CCS G-Cloud 14 Framework Lot2, falls under the IT services: consulting, software development, Internet, and support category, with an agreement period from October 2025 to March 2027. The initial contract is valued at £228,526.16 excluding VAT, with an option to extend for an additional year estimated at £457,052.31 excluding VAT, targeting the North East region of the United Kingdom.

This tender presents a significant opportunity for businesses specialising in IT consulting and software development, particularly SMEs, to provide innovative digital solutions for healthcare administration. Companies that can deliver adaptable online and video consultation platforms are well-positioned to contribute to the modernisation of healthcare services, aligning with the strategic goals of the NHS to improve patient care efficiency. As the procurement was conducted through the selective procurement method, businesses familiar with framework agreements, specifically the G-Cloud framework, would find a competitive edge in similar opportunities.

## Notice

The contract is awarded for an initial period of 6 months - PS228,526.16 exc. VAT Option to extend for a further 12 months - PS457,052.31 exc. VAT The NHS England National Commercial and Procurement Hub supported NHS North East and North Cumbria ICB to place a new contract for Online Consultation Services. NHS North East and North Cumbria ICB's requirement is for a Online Consultation and Video Consultation tool. The solution is required to meet the digital pathways capabilities that support Modernising General Practice (MGP). A call-off process from the CCS G-Cloud 14 Framework (RM1557.14) Lot2: Cloud software was undertaken in accordance with the G-Cloud 14 buyers guide to identify the most suitable provider to deliver requirements. The contract has been awarded to eConsult Health Ltd.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/75b441d9-e066-4a45-885b-6e0ccea6a68c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Dec 2025 |
| Submission deadline | 19 Aug 2025 |
| Future notice date | Not specified |
| Award date | 11 Sep 2025 |
| Contract period | 30 Sep 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £685,578 |
| Lots value | Not specified |
| Awards value | £685,578 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT |
| Locality | EASTLEIGH |
| Post town | Southampton |
| Postcode | SO50 5PB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ35 South Hampshire |
| Local authority | Eastleigh |
| Electoral ward | Eastleigh Central |
| Westminster constituency | Eastleigh |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ECONSULT HEALTH |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Dec 2025 at 10:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/75b441d9-e066-4a45-885b-6e0ccea6a68c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/75b441d9-e066-4a45-885b-6e0ccea6a68c
  5th December 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.england.nhs.uk/digitaltechnology/digital-primary-care/commercial-procurement-hub/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b35bb058-298b-4c5d-bbba-d038460bf507. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b35bb058-298b-4c5d-bbba-d038460bf507.json.