---
title: "The Single View of the customer (SVoC) delivery assurance"
ocid: "ocds-b5fd17-b3699c29-1c53-4af4-8d0d-13c5f21f7db8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b3699c29-1c53-4af4-8d0d-13c5f21f7db8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b3699c29-1c53-4af4-8d0d-13c5f21f7db8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b3699c29-1c53-4af4-8d0d-13c5f21f7db8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS LIMITED"
published: "2022-07-29"
---

# The Single View of the customer (SVoC) delivery assurance

Buyer: NATIONAL HIGHWAYS LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-b3699c29-1c53-4af4-8d0d-13c5f21f7db8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b3699c29-1c53-4af4-8d0d-13c5f21f7db8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b3699c29-1c53-4af4-8d0d-13c5f21f7db8.json)

## Summary

The procurement process focuses on the project titled "The Single View of the Customer (SVoC) delivery assurance," initiated by National Highways Limited. This project falls under the category of highways consultancy services, primarily set in England. The procurement method utilised is selective, with the tender process having concluded on 14th July 2022. The awarded contract, worth £480,000, commenced on 25th July 2022 and will run until 24th July 2024.

This tender presents an opportunity for established businesses with expertise in customer relationship management and high-performance data systems to engage with National Highways Limited. Firms specialising in consultancy services relevant to the transport sector, particularly those well-versed in implementing CRM solutions or project management within large infrastructure projects, would be the ideal contenders. The successful supplier, Keystream Group Limited, sets a precedent for high-quality service delivery in this space, offering insights for other potential bidders.

## Notice

SVoC project will design and develop a single common CRM (Customer Relationship Management) data model alongside a new single National Highways Dynamics 365 instance to provide a 'single view' of customer, stakeholder, and supplier information through the migration of data across the existing instances of Microsoft Dynamics Additional information: Name of Framework G Cloud 12 call off

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/500a4dd9-c4fe-43f3-90b3-1ef16808915c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jul 2022 |
| Submission deadline | 14 Jul 2022 |
| Future notice date | Not specified |
| Award date | 13 Jul 2022 |
| Contract period | 24 Jul 2022 - 24 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £480,000 |
| Lots value | Not specified |
| Awards value | £480,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS LIMITED |
| Locality | GUILDFORD |
| Post town | Guildford |
| Postcode | GU1 4LZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Guildford |
| Electoral ward | Stoke |
| Westminster constituency | Guildford |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KEYSTREAM GROUP |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71311210 - Highways consultancy services

## Release History

- 29 Jul 2022 at 13:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/500a4dd9-c4fe-43f3-90b3-1ef16808915c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/500a4dd9-c4fe-43f3-90b3-1ef16808915c
  29th July 2022 - Awarded contract notice on Contracts Finder
- https://www.nhepims.co.uk/integrated/data/contract/4673/details
  EPIMS Link

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b3699c29-1c53-4af4-8d0d-13c5f21f7db8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b3699c29-1c53-4af4-8d0d-13c5f21f7db8.json.