---
title: "WSFT - IT - Managed Service Contract Unify Openscape Enterprise platforn"
ocid: "ocds-b5fd17-b36ffcf4-5a41-462a-aafa-38767f49a5ed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b36ffcf4-5a41-462a-aafa-38767f49a5ed"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b36ffcf4-5a41-462a-aafa-38767f49a5ed.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b36ffcf4-5a41-462a-aafa-38767f49a5ed.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST SUFFOLK NHS FOUNDATION TRUST"
published: "2025-09-01"
---

# WSFT - IT - Managed Service Contract Unify Openscape Enterprise platforn

Buyer: WEST SUFFOLK NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-b36ffcf4-5a41-462a-aafa-38767f49a5ed

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b36ffcf4-5a41-462a-aafa-38767f49a5ed)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b36ffcf4-5a41-462a-aafa-38767f49a5ed.json)

## Summary

The procurement process conducted by the West Suffolk NHS Foundation Trust focused on providing a managed service for the IT Unify Openscape Enterprise platform. The contract encompasses 24/7 maintenance support for the Openscape Enterprise system, categorised under CPV 50334140, which pertains to the repair and maintenance services of telephone sets. The procurement was facilitated through a selective method, specifically a call-off from a framework agreement, with the tender period ending on 30th May 2025. Located in Bury St Edmunds, England, the contract is valued at £17,500 and will run from 1st July 2025 to 30th June 2026. The award stage has been completed with CHARTERHOUSE VOICE & DATA LIMITED appointed as the supplier on 17th July 2025.

This tender presents lucrative business growth opportunities, particularly for large-scale enterprises specialised in IT service management and telecommunications. Such firms capable of delivering high-level, continuous maintenance support for complex telephony systems stand to benefit significantly from such government contracts. Although the contract is not explicitly aimed at SMEs or VCSEs, large enterprises with relevant expertise and capacity can leverage this opportunity to expand their market presence within the healthcare IT service sector, further solidifying relationships with prominent public sector clients like the NHS.

## Notice

24x7x365 Openscape Enterprise Maintenance Support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0d6a65b1-5347-4a00-8f3d-a03b5802cc75 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Sep 2025 |
| Submission deadline | 30 May 2025 |
| Future notice date | Not specified |
| Award date | 16 Jul 2025 |
| Contract period | 30 Jun 2025 - 30 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £17,500 |
| Lots value | Not specified |
| Awards value | £17,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST SUFFOLK NHS FOUNDATION TRUST |
| Locality | BURY ST EDMUNDS |
| Post town | Ipswich |
| Postcode | IP33 2QZ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH64 West Suffolk |
| Local authority | West Suffolk |
| Electoral ward | Southgate |
| Westminster constituency | Bury St Edmunds and Stowmarket |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHARTERHOUSE VOICE & DATA |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50334140 - Repair and maintenance services of telephone sets

## Release History

- 1 Sep 2025 at 10:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0d6a65b1-5347-4a00-8f3d-a03b5802cc75

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0d6a65b1-5347-4a00-8f3d-a03b5802cc75
  1st September 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b36ffcf4-5a41-462a-aafa-38767f49a5ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b36ffcf4-5a41-462a-aafa-38767f49a5ed.json.