---
title: "Contact Centre Enterprise Licences"
ocid: "ocds-b5fd17-b3bd5c73-0df9-4c12-9a1d-35dba4a9c326"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b3bd5c73-0df9-4c12-9a1d-35dba4a9c326"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b3bd5c73-0df9-4c12-9a1d-35dba4a9c326.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b3bd5c73-0df9-4c12-9a1d-35dba4a9c326.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HM LAND REGISTRY"
published: "2019-12-19"
---

# Contact Centre Enterprise Licences

Buyer: HM LAND REGISTRY  
Current stage: Award  
OCID: ocds-b5fd17-b3bd5c73-0df9-4c12-9a1d-35dba4a9c326

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b3bd5c73-0df9-4c12-9a1d-35dba4a9c326)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b3bd5c73-0df9-4c12-9a1d-35dba4a9c326.json)

## Summary

The procurement process, initiated by Hm Land Registry, focuses on the acquisition of 59 additional Contact Centre Enterprise Licences aimed at supporting their Customer Service Centres. The process falls under the services category, specifically classified as software package and information systems (CPV code: 48000000). This selective procurement method was executed through a call-off from a framework agreement, with an award value of approximately £111,991.44. The tender period concluded on 4 March 2019, and the contract period spans from 1 April 2019 to 31 March 2020, primarily serving the British Oversea Territories, Channel Islands, and the UK.

This tender presents substantial opportunities for small to medium-sized enterprises (SMEs) that specialise in software solutions and customer service software. With the growing need for enhanced customer interaction capabilities driven by additional recruitment, companies offering innovative contact centre software and services would be well-positioned to compete. Businesses that can demonstrate expertise in software licence management and robust customer service infrastructure will likely find this contract particularly advantageous for expansion and partnerships with Hm Land Registry.

## Notice

To purchase an additional 59 Contact Centre Enterprise Licences to support the needs of the business which will cover additional recruitment to the Customer Service Centres.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4dde22b0-e21a-4c50-ac36-4bf705a83419 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Dec 2019 |
| Submission deadline | 4 Mar 2019 |
| Future notice date | Not specified |
| Award date | 18 Mar 2019 |
| Contract period | 31 Mar 2019 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £111,991 |
| Lots value | Not specified |
| Awards value | £111,991 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HM LAND REGISTRY |
| Locality | PLYMOUTH |
| Post town | Plymouth |
| Postcode | PL5 9BY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK41 Plymouth |
| Local authority | Plymouth |
| Electoral ward | Honicknowle |
| Westminster constituency | Plymouth Moor View |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MAINTEL |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 19 Dec 2019 at 15:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4dde22b0-e21a-4c50-ac36-4bf705a83419

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4dde22b0-e21a-4c50-ac36-4bf705a83419
  19th December 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b3bd5c73-0df9-4c12-9a1d-35dba4a9c326. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b3bd5c73-0df9-4c12-9a1d-35dba4a9c326.json.