---
title: "High Intensity User Service, West Sussex"
ocid: "ocds-b5fd17-b3cd581c-ee6c-4fc1-8d40-a9d2435a7c0f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b3cd581c-ee6c-4fc1-8d40-a9d2435a7c0f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b3cd581c-ee6c-4fc1-8d40-a9d2435a7c0f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b3cd581c-ee6c-4fc1-8d40-a9d2435a7c0f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT"
published: "2023-09-20"
---

# High Intensity User Service, West Sussex

Buyer: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-b3cd581c-ee6c-4fc1-8d40-a9d2435a7c0f

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## Summary

The NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT has awarded a £240,000 contract to The British Red Cross for the provision of High Intensity User Service in West Sussex. The contract starts on 1st December 2023 and covers emergency departments in Worthing Hospital, St Richard's Hospital, Chichester, East Surrey Hospital, and SaSH. The procurement method used was Other - Direct Award LTR, and the tender period ended on 29th August 2023.

This tender presents an opportunity for businesses in the health and social work services sector to engage with the NHS for service provision. Particularly suited are suppliers with experience in health coaching, psychosocial support, crisis planning, and community signposting. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are encouraged to explore collaboration opportunities within this dynamic healthcare service delivery framework.

## Notice

This notice is to inform the market of the direct award of a 12 month contract to The British Red Cross Society, for provision of a High Intensity User Service in West Sussex for NHS Sussex Integrated Care Board (ICB), commencing 1st December 2023. The contract value is PS240,000.00 for 12 months. People who frequently attend Emergency Departments (ED) are few in number, but their impact on health systems is significant. They make up less than one per cent of the population, but account for a significant proportion of all Emergency Department attendances, ambulance journeys and hospital admissions. It is estimated that this costs the NHS at least PS2.5bn per year. HIU services are nationally regarded as best practice, to support the high intensity user to reduce emergency care use, by providing psychosocial support, crisis planning, and signposting in the community. The service is based on the evidence based model developed by Blackpool CCG, NHS Right Care and British Red Cross and offers a robust way of reducing HIU activity to ED, consequently freeing up urgent care services for people that need them most. The model requires the identification of frequent ED attenders utilising acute trust data systems. Additional people may be identified due to their vulnerability as opposed to high use of ED. For example, they may have only called 999 or presented to ED between 5-10 times over the previous three months but presented with high risk episodes of self-harm or homelessness. HIU services use a health coaching approach, targeting high users of services and support the most vulnerable adults within the community more appropriately, whilst making better use of available resources. The service works with local partner organisations and connects people with their local community including drug and alcohol services, housing, social services and third sector groups. The service will cover the West Sussex area, specifically working with University Hospitals Sussex (UHSussex) emergency departments at Worthing Hospital, St Richard's Hospital, Chichester and Surrey & Sussex Healthcare (SaSH), East Surrey Hospital. The British Red Cross Society are the incumbent provider of the High Intensity User Service in Brighton and Hove and East Sussex. There is currently no High Intensity User Service in place in West Sussex. To address this inequitable provision, non-recurrent health inequalities funding has been secured, to run a 12 month pilot of this service in West Sussex. The pilot will enable the evaluation of the service's effectiveness, with a view to securing potential longer term investment, allowing a procurement to be undertaken for a longer-term service for the future. This direct award decision has been taken in the context of meeting patient need and improving service quality.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3e2d3f18-4740-4cb2-af9a-c43498775aa5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct Award LTR |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Sep 2023 |
| Submission deadline | 29 Aug 2023 |
| Future notice date | Not specified |
| Award date | 28 Aug 2023 |
| Contract period | 1 Dec 2023 - 30 Nov 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £240,000 |
| Lots value | Not specified |
| Awards value | £240,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT |
| Locality | LEWES |
| Post town | Brighton |
| Postcode | BN7 2FZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ22 East Sussex CC |
| Local authority | Lewes |
| Electoral ward | Lewes Bridge |
| Westminster constituency | Lewes |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH RED CROSS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 20 Sep 2023 at 12:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3e2d3f18-4740-4cb2-af9a-c43498775aa5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3e2d3f18-4740-4cb2-af9a-c43498775aa5
  20th September 2023 - Awarded contract notice on Contracts Finder

## Provenance

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