---
title: "Service Management ITSM Remediation Plan"
ocid: "ocds-b5fd17-b3dbcafa-6fe8-427a-9012-4b26de856516"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b3dbcafa-6fe8-427a-9012-4b26de856516"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b3dbcafa-6fe8-427a-9012-4b26de856516.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b3dbcafa-6fe8-427a-9012-4b26de856516.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Nottinghamshire County Council"
published: "2026-08-19"
---

# Service Management ITSM Remediation Plan

Buyer: Nottinghamshire County Council  
Current stage: Award  
OCID: ocds-b5fd17-b3dbcafa-6fe8-427a-9012-4b26de856516

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## Summary

Nottinghamshire County Council procured an IT service management (ITSM) remediation plan through the G-Cloud 14 route. The requirement is for systems and technical consultancy services to assess and address issues in the council’s service management arrangements, with the work delivered in the East Midlands. This is a services procurement led by Nottinghamshire County Council, whose operations are based in Nottinghamshire. The requirement is relevant to consultancies and managed service specialists that provide ITSM improvement, service management reviews, remediation planning and related technical advice. It concerns a defined service management improvement assignment rather than the supply of software, hardware or general IT support. The selected supplier was AI DIGITAL LIMITED, a small or medium-sized enterprise.

The procurement has been completed and awarded. Nottinghamshire County Council used the G-Cloud 14 route, with the tender submission deadline on 18 February 2026 at 23:59. The contract was awarded to AI DIGITAL LIMITED on 25 February 2026 for £30,000. The contract period runs from 1 March 2026 to 31 August 2026. The procurement’s estimated value was also £30,000. It was classified as a services requirement for systems and technical consultancy. The opportunity was identified as suitable for small and medium-sized enterprises. The award is active, and the contract covers delivery of the ITSM remediation plan in the East Midlands. The published requirement describes the procurement as an ITSM remediation plan via G-Cloud 14.

This award provides a clear example of Nottinghamshire County Council’s demand for focused IT service management remediation and systems consultancy. A competitor preparing for similar work would need to show credible experience of reviewing service management arrangements, identifying operational or governance weaknesses, and producing practical remediation plans. Relevant capability would include ITSM processes, service design, technical consultancy, improvement planning and the ability to work with a public-sector council. The fact that an SME was selected indicates that a smaller specialist consultancy can be a suitable delivery model for this type of assignment. Suppliers should be able to demonstrate clear, outcome-focused advice, effective engagement with council stakeholders and the capacity to deliver a defined improvement project through the G-Cloud 14 route.

## Notice

Service Management ITSM Remediation Plan via G-Cloud 14

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/19325520-a60c-4d5c-baea-7cd9446feef3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Aug 2026 |
| Submission deadline | 18 Feb 2026 |
| Future notice date | Not specified |
| Award date | 25 Feb 2026 |
| Contract period | 1 Mar 2026 - 31 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,000 |
| Lots value | Not specified |
| Awards value | £30,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Nottinghamshire County Council |
| Locality | NOTTINGHAMSHIRE |
| Postcode area | Nottingham |
| Postcode | NG2 7QP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF16 South Nottinghamshire |
| Local authority | Rushcliffe |
| Electoral ward | Trent Bridge |
| Westminster constituency | Rushcliffe |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AI DIGITAL LIMITED |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72220000 - Systems and technical consultancy services

## Release History

- 19 Aug 2026 at 11:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/19325520-a60c-4d5c-baea-7cd9446feef3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/19325520-a60c-4d5c-baea-7cd9446feef3
  19th August 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.nottinghamshire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b3dbcafa-6fe8-427a-9012-4b26de856516. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b3dbcafa-6fe8-427a-9012-4b26de856516.json.