--- title: "TfL 95631 Customer Insights Study" ocid: "ocds-b5fd17-b41ec0b2-4165-4cf2-aa7c-9374ff982c88" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b41ec0b2-4165-4cf2-aa7c-9374ff982c88" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b41ec0b2-4165-4cf2-aa7c-9374ff982c88.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-b41ec0b2-4165-4cf2-aa7c-9374ff982c88.json" source: "Contracts Finder" current_stage: "Planning" buyer: "TRANSPORT FOR LONDON" published: "2021-02-17" --- # TfL 95631 Customer Insights Study Buyer: TRANSPORT FOR LONDON Current stage: Planning OCID: ocds-b5fd17-b41ec0b2-4165-4cf2-aa7c-9374ff982c88 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b41ec0b2-4165-4cf2-aa7c-9374ff982c88) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b41ec0b2-4165-4cf2-aa7c-9374ff982c88.json) ## Summary Transport for London (TfL) is seeking to commission the "TfL 95631 Customer Insights Study" as part of its strategic initiatives in the planning stage. The procurement is focused on market research services, specifically aiming to enhance customer understanding as TfL transforms into one of London’s largest property developers. Interested parties are required to submit expressions of interest by 5pm on 3rd March 2021. The tender is expected to be issued in early March with a total value of £90,000, and all activities will be conducted in London, United Kingdom. This tender presents a significant opportunity for businesses specialising in market research and business development consultancy services. Companies that can demonstrate strong expertise in customer segmentation, governance group facilitation, and delivering insights will be well-positioned to compete. Additionally, firms that possess a solid financial foundation are encouraged to bid, as TfL will conduct financial checks to ensure the successful contractor meets its operational requirements. ## Notice Over the next few years TfL will be one of London's biggest property developers and owners. A strong customer emphasis will be at the heart of TfL's offering and it is therefore vital to have a better understanding of the attitudes and levels of satisfaction amongst both current and future potential customers. To that end TfL intend to commission three pieces of work as a result of this tender (to be awarded to a single supplier) related to improving their customer insight: A. A customer segmentation analysis of TfL's arch portfolio and its development site at Kidbrooke. B. Setting up of an external customer governance group for the arch portfolio. The successful consultant will assist in setting up the governance and processes of the group and manage the 1st event as invigilator. C. Conducting a review of how TfL Property Management currently deliver insights in-house and then submitting a recommendation report outlining the structure and delivery model for an in-house team for delivering those insights. If you are interested in bidding for this opportunity please submit an expression of interest via our tendering portal (https://procontract.due-north.com/Opportunities/Index?tabName=opportunities&resetFilter=True.) and you will be sent a link to download the tender once it has been issued (expected to be in early March). Please note: TfL will carry out financial checks on bidders and reserve the right to exclude any companies that, in the sole determination of TfL, are unable to demonstrate sufficient financial strength to fulfil the requirements of this contract. Please note that the deadline to submit an Expression of Interest for this opportunity is 5pm on 3rd March 2021. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/50bf85ab-c420-44b1-bca4-cf95c9b1c265 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Feb 2021 | | Submission deadline | Not specified | | Future notice date | 3 Mar 2021 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £90,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TRANSPORT FOR LONDON | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 8NJ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | Borough & Bankside | | Westminster constituency | Bermondsey and Old Southwark | | Delivery location | TLI London | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79310000 - Market research services - 79411100 - Business development consultancy services ## Release History - 17 Feb 2021 at 17:28 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/50bf85ab-c420-44b1-bca4-cf95c9b1c265 - 17 Feb 2021 at 17:26 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/b89d6c5b-ec44-4832-a736-31f79b4c4995 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/50bf85ab-c420-44b1-bca4-cf95c9b1c265 17th February 2021 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/b89d6c5b-ec44-4832-a736-31f79b4c4995 17th February 2021 - Early engagement notice on Contracts Finder ## Notice URLs - https://procontract.due-north.com/Opportunities/Index?tabName=opportunities&resetFilter=True - https://tfl.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b41ec0b2-4165-4cf2-aa7c-9374ff982c88. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b41ec0b2-4165-4cf2-aa7c-9374ff982c88.json.