--- title: "Case History Analysis" ocid: "ocds-b5fd17-b43f4259-dcbe-4d40-8f4c-b3bd0e5fb43d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b43f4259-dcbe-4d40-8f4c-b3bd0e5fb43d" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b43f4259-dcbe-4d40-8f4c-b3bd0e5fb43d.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-b43f4259-dcbe-4d40-8f4c-b3bd0e5fb43d.json" source: "Contracts Finder" current_stage: "Award" buyer: "HOUSING OMBUDSMAN SERVICE" published: "2020-01-03" --- # Case History Analysis Buyer: HOUSING OMBUDSMAN SERVICE Current stage: Award OCID: ocds-b5fd17-b43f4259-dcbe-4d40-8f4c-b3bd0e5fb43d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b43f4259-dcbe-4d40-8f4c-b3bd0e5fb43d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b43f4259-dcbe-4d40-8f4c-b3bd0e5fb43d.json) ## Summary The Housing Ombudsman Service is currently engaged in a procurement process for the "Case History Analysis" project, aimed at securing short-term services from a Business Process Outsourcing supplier. This initiative falls under the administration services category and addresses a backlog of housing complaints brought forward by tenants. The procurement method used is a limited competitive quotation due to its below-threshold nature, with the tender period closing on 19th November 2019. The contract period is set to commence from 2nd December 2019 and will run until 31st March 2020, with a total budget of £181,000, including a minimum contract value of £80,000, for qualified suppliers located in the United Kingdom or other specified regions. This tender presents significant opportunities for businesses specialising in complaint investigation or regulatory services, particularly those with experience in working with Ombudsmen. Small to medium-sized enterprises (SMEs) are encouraged to participate, benefiting from the competitive nature of this procurement, aimed at fostering growth and collaboration in the sector. Suppliers that can demonstrate prior involvement in similar projects will be well-positioned to submit competitive quotes, thereby enhancing their market presence and expanding their service offerings within the public sector. ## Notice The Housing Ombudsman is seeking to secure short term services from a Business Process Outsourcing supplier who is able to provide succinct and accurate documentary case history analysis on housing complaint cases brought to the Ombudsman by a tenant of a member landlord. The supplier would be required to produce a case history synopsis of individual housing complaints which then forms the basis for the Ombudsman to determine what ,if any redress, the Landlord needs to take with the tenant . This opportunity has arisen due a current backlog of cases within the Ombudsman's remit. In provisioning these services, we are seeking to work with suppliers who have previously provided complaint investigate services to Ombudsmen or the Regulatory Sector. Attachments are made available with this notice which provide greater detail on the requirement and how to apply. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/06ace654-1391-4a15-915a-880857b4c24c | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Competitive quotation (below threshold) | | Tender suitability | SME | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Jan 2020 | | Submission deadline | 19 Nov 2019 | | Future notice date | Not specified | | Award date | 21 Nov 2019 | | Contract period | 2 Dec 2019 - 31 Mar 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £181,000 | | Lots value | Not specified | | Awards value | £180,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HOUSING OMBUDSMAN SERVICE | | Locality | LONDON | | Post town | East London | | Postcode | E14 9GE | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI42 Tower Hamlets | | Local authority | Tower Hamlets | | Electoral ward | Blackwall & Cubitt Town | | Westminster constituency | Poplar and Limehouse | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | CLANCHATTON BIRMINGHAM | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services ### Codes - 75100000 - Administration services ## Release History - 3 Jan 2020 at 09:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/06ace654-1391-4a15-915a-880857b4c24c - 8 Nov 2019 at 11:24 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4b44eb6e-b220-49a8-9987-730d411250eb - 4 Nov 2019 at 14:23 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4b44eb6e-b220-49a8-9987-730d411250eb ## Documents - https://www.contractsfinder.service.gov.uk/Notice/06ace654-1391-4a15-915a-880857b4c24c 3rd January 2020 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/4b44eb6e-b220-49a8-9987-730d411250eb 8th November 2019 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/e3e8e44e-fe56-47aa-bbe2-b2333eb1f164 Request for proposal Case History Analysis Instructions for Bidders - https://www.contractsfinder.service.gov.uk/Notice/Attachment/3b22eeb7-d822-49c1-a65f-927252ee1963 Annex 1 Housing Ombudsman Scheme - https://www.contractsfinder.service.gov.uk/Notice/Attachment/a1849e9a-4f92-4c32-a4fb-a3605563912f Annex 2 Draft Contract Case History Analysis - https://www.contractsfinder.service.gov.uk/Notice/Attachment/5dee79db-7b28-4082-a7f4-307e2f071856 Clarification questions & responses - https://www.contractsfinder.service.gov.uk/Notice/Attachment/ff23497d-fd2c-4c9f-8b7e-3ac434c1719a contract ## Notice URLs - http://www.housing-ombudsman.org.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b43f4259-dcbe-4d40-8f4c-b3bd0e5fb43d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b43f4259-dcbe-4d40-8f4c-b3bd0e5fb43d.json.