---
title: "Shared Channels Experience Outcome Based Digital Services"
ocid: "ocds-b5fd17-b443c7c7-e5e2-4d5e-a23f-45bbeb5fd641"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b443c7c7-e5e2-4d5e-a23f-45bbeb5fd641"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b443c7c7-e5e2-4d5e-a23f-45bbeb5fd641.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b443c7c7-e5e2-4d5e-a23f-45bbeb5fd641.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2022-04-01"
---

# Shared Channels Experience Outcome Based Digital Services

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-b443c7c7-e5e2-4d5e-a23f-45bbeb5fd641

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b443c7c7-e5e2-4d5e-a23f-45bbeb5fd641)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b443c7c7-e5e2-4d5e-a23f-45bbeb5fd641.json)

## Summary

The Department for Work and Pensions (DWP) has completed a procurement process for the contract titled "Shared Channels Experience Outcome Based Digital Services," aimed at enhancing customer experience through IT services. The contract, awarded to Capgemini for a total value of £4,900,000, involves delivering various packages of work within the DWP’s strategy and service design. This procurement was carried out through a selective method, specifically as a call-off from a framework agreement, and the contract commenced on 1 April 2022, with a duration until 30 September 2022.

This tender presents a significant opportunity for businesses in the IT services sector, particularly those specialising in consulting, software development, and support services. Companies that excel in agile development practices and have experience working with government departments would be best positioned to compete for future contracts in this domain. The DWP’s focus on delivering outcomes that meet the needs of staff, citizens, and agents suggests a demand for innovative solutions that can enhance public services.

## Notice

This contract will help define and deliver a number of agreed packages of work across Shared Channels Experience & Customer Experience, working within the strategy and high level service design set by DWP. It will deliver outcomes and products utilising agile development practices that meet DWP's staff, citizen and agent needs.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4b43e4b6-262a-4270-99dc-50f264de556e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Apr 2022 |
| Submission deadline | 14 Mar 2022 |
| Future notice date | Not specified |
| Award date | 31 Mar 2022 |
| Contract period | 31 Mar 2022 - 30 Sep 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,900,000 |
| Lots value | Not specified |
| Awards value | £4,900,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPGEMINI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 Apr 2022 at 13:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4b43e4b6-262a-4270-99dc-50f264de556e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4b43e4b6-262a-4270-99dc-50f264de556e
  1st April 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b443c7c7-e5e2-4d5e-a23f-45bbeb5fd641. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b443c7c7-e5e2-4d5e-a23f-45bbeb5fd641.json.