---
title: "EU Exit Contact Centre Capacity"
ocid: "ocds-b5fd17-b44c3d9a-7093-4049-84b9-48c32afb1121"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b44c3d9a-7093-4049-84b9-48c32afb1121"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b44c3d9a-7093-4049-84b9-48c32afb1121.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b44c3d9a-7093-4049-84b9-48c32afb1121.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2020-01-23"
---

# EU Exit Contact Centre Capacity

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-b44c3d9a-7093-4049-84b9-48c32afb1121

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b44c3d9a-7093-4049-84b9-48c32afb1121)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b44c3d9a-7093-4049-84b9-48c32afb1121.json)

## Summary

The procurement process, conducted by the Crown Commercial Service, pertains to the tender titled "EU Exit Contact Centre Capacity," which falls under the call centre services industry category. The procurement method utilised is selective, via a call-off from a framework agreement. This process is currently in the award stage, with key dates noting the contract period running from 18th November 2019 to 17th March 2020, and the tender period having closed on 15th November 2019. The total value of the award is £25,905, and it encompasses delivery across various locations, including the United Kingdom and British Overseas Territories.

This tender presents a significant opportunity for businesses involved in call centre services, particularly those with the capacity to support government operations during the EU exit transition. While the award has been given to SERCO LIMITED, other firms capable of providing similar services could benefit from future related contracts or variations. Businesses that can efficiently handle customer inquiries and provide robust support during transitional periods will find themselves well-suited to compete in this space.

## Notice

This is Linked to CCCO19A15 and is a variation. https://www.contractsfinder.service.gov.uk/Notice/f0c8f984-e3ee-48ee-ac9c-c837caea5a37

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5b9c1a49-dcf6-4780-a0a2-6bba99b1f1bf |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jan 2020 |
| Submission deadline | 15 Nov 2019 |
| Future notice date | Not specified |
| Award date | 14 Nov 2019 |
| Contract period | 18 Nov 2019 - 17 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,905 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 23 Jan 2020 at 15:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5b9c1a49-dcf6-4780-a0a2-6bba99b1f1bf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5b9c1a49-dcf6-4780-a0a2-6bba99b1f1bf
  23rd January 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fcd81001-4b3b-4ac0-b297-242722388ad5
  Variation

## Notice URLs

- https://www.contractsfinder.service.gov.uk/Notice/f0c8f984-e3ee-48ee-ac9c-c837caea5a37

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b44c3d9a-7093-4049-84b9-48c32afb1121. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b44c3d9a-7093-4049-84b9-48c32afb1121.json.