--- title: "Telephone Based Customer Surveying for Connexus" ocid: "ocds-b5fd17-b44d1525-1be0-4f74-8ace-5cf0794efaf2" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b44d1525-1be0-4f74-8ace-5cf0794efaf2" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b44d1525-1be0-4f74-8ace-5cf0794efaf2.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-b44d1525-1be0-4f74-8ace-5cf0794efaf2.json" source: "Contracts Finder" current_stage: "Award" buyer: "CONNEXUS HOUSING LIMITED" published: "2020-11-27" --- # Telephone Based Customer Surveying for Connexus Buyer: CONNEXUS HOUSING LIMITED Current stage: Award OCID: ocds-b5fd17-b44d1525-1be0-4f74-8ace-5cf0794efaf2 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b44d1525-1be0-4f74-8ace-5cf0794efaf2) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b44d1525-1be0-4f74-8ace-5cf0794efaf2.json) ## Summary Connexus Housing Limited is seeking to appoint a single service provider for a telephone-based customer surveying project entitled "Telephone Based Customer Surveying for Connexus." This procurement, classified under the industry category of telephone survey services, is currently in the Award stage. The contract period is set to commence on 1st January 2021 and conclude on 31st December 2021, with a total contract value of £29,576.08. The tender was officially closed on 6th November 2020, while the award notice was published on 27th November 2020. The service is to be delivered in the West Midlands region of the United Kingdom. The procurement method employed for this project was an open procedure. This tender presents a valuable opportunity for businesses specialising in customer survey services, particularly those skilled in telephone-based methodologies and data analysis within the residential or social housing sectors. Small and medium-sized enterprises (SMEs) may find this suitable, given the project's specifications and requirements. Companies that can demonstrate strong compliance with data protection regulations, such as the General Data Protection Regulation, and offer real-time data access solutions will be well-positioned to compete effectively for this contract. ## Notice The aim of this tender is to appoint a single service provider to carry out a defined set of telephone-based customer surveys, including; - To securely receive (via File Transfer Protocol, or FTP) weekly and monthly CSV (or other excel format) datasets of customers requiring customer surveys. - To process and carry out telephone-based customer surveys, adhering to agreed maximum quotas and script, and in accordance with the MRS Code of Contact. - To facilitate Connexus colleagues being able to access real-time responses for analysis and checks, preferably via an online portal. - To facilitate the customers' rights under the General Data Protection Regulation, including the right erasing their responses and to not contact any customers who opt-out of surveying. - To facilitate Connexus in modifying surveys as per its business requirement by providing a number of additional changes available within each survey. - To facilitate the transferal of any existing survey data from previous surveys into one singular platform for Connexus colleagues to review data. Information on pre- and post-survey scripts, questions, scales and routing will be provided. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ff3a77ca-f277-4120-988f-ce05286018a8 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 27 Nov 2020 | | Submission deadline | 6 Nov 2020 | | Future notice date | Not specified | | Award date | 27 Nov 2020 | | Contract period | 1 Jan 2021 - 31 Dec 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £30,000 | | Lots value | Not specified | | Awards value | £29,576 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CONNEXUS HOUSING LIMITED | | Locality | CRAVEN ARMS | | Post town | Shrewsbury | | Postcode | SY7 9BW | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG2 Shropshire and Staffordshire | | ITL 3 | TLG22 Shropshire | | Local authority | Shropshire | | Electoral ward | Church Stretton and Craven Arms | | Westminster constituency | South Shropshire | | Delivery location | TLG West Midlands (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | IFF RESEARCH | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79311100 - Survey design services - 79311210 - Telephone survey services - 79311300 - Survey analysis services - 79342310 - Customer survey services - 79342311 - Customer satisfaction survey - 79342320 - Customer-care services ## Release History - 27 Nov 2020 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ff3a77ca-f277-4120-988f-ce05286018a8 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ff3a77ca-f277-4120-988f-ce05286018a8 27th November 2020 - Awarded contract notice on Contracts Finder - https://www.mytenders.co.uk/search/show/search_view.aspx?ID=NOV160879 NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided. ## Notice URLs - http://www.connexus-group.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b44d1525-1be0-4f74-8ace-5cf0794efaf2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b44d1525-1be0-4f74-8ace-5cf0794efaf2.json.