---
title: "Customer Service Programme Discovery Support - RM6008 MCF2 - Lot 3 - AWARD"
ocid: "ocds-b5fd17-b4577dfb-1cef-4ae0-b4d6-39c4730862d8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b4577dfb-1cef-4ae0-b4d6-39c4730862d8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b4577dfb-1cef-4ae0-b4d6-39c4730862d8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b4577dfb-1cef-4ae0-b4d6-39c4730862d8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BIRMINGHAM CITY COUNCIL"
published: "2021-10-06"
---

# Customer Service Programme Discovery Support - RM6008 MCF2 - Lot 3 - AWARD

Buyer: BIRMINGHAM CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b4577dfb-1cef-4ae0-b4d6-39c4730862d8

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## Summary

Birmingham City Council has completed the tender process for the "Customer Service Programme Discovery Support" contract, classified under the category of Business and Management Consultancy and related services. The contract, worth £154,725, was awarded under the Crown Commercial Services - Management Consultancy 2 Framework Agreement (RM6008) and falls within the open procurement method. The procurement stage was in the award phase, with a contract period running from 15 March 2021 to 14 July 2021. The services were to be delivered in Birmingham, West Midlands, at the postal code B4 7WB, following a tender period that ended on 15 February 2021.

This tender presents significant opportunities for businesses in the consultancy sector, particularly those specialising in customer service programme development and management consultancy services. Companies with expertise in complex and transformational consulting projects would be well-positioned to participate in similar future tenders. Given that this contract was awarded to a large supplier, smaller firms might collaborate as subcontractors to tap into such opportunities, enhancing their visibility and capability in public procurement.

## Notice

Award of a contract for the Provision of Customer Service Programme Discovery Support using the Crown Commercial Services - Management Consultancy 2 Framework Agreement (RM6008) - Lot 3 - Complex and Transformational

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ff52b5f8-ed2a-48bf-932a-9d9aac4650a1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Oct 2021 |
| Submission deadline | 15 Feb 2021 |
| Future notice date | Not specified |
| Award date | 9 Mar 2021 |
| Contract period | 15 Mar 2021 - 14 Jul 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £154,725 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BIRMINGHAM CITY COUNCIL |
| Locality | WEST MIDLANDS |
| Post town | Birmingham |
| Postcode | B4 7WB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Newtown |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AGILISYS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services
- 79410000 - Business and management consultancy services
- 79411000 - General management consultancy services
- 79420000 - Management-related services

## Release History

- 6 Oct 2021 at 08:09 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ff52b5f8-ed2a-48bf-932a-9d9aac4650a1
- 6 Oct 2021 at 08:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ff52b5f8-ed2a-48bf-932a-9d9aac4650a1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ff52b5f8-ed2a-48bf-932a-9d9aac4650a1
  6th October 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.in-tendhost.co.uk/birminghamcc

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b4577dfb-1cef-4ae0-b4d6-39c4730862d8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b4577dfb-1cef-4ae0-b4d6-39c4730862d8.json.