---
title: "Mystery Shopper"
ocid: "ocds-b5fd17-b45957e0-3a46-4c3b-81d4-e9654577daef"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b45957e0-3a46-4c3b-81d4-e9654577daef"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b45957e0-3a46-4c3b-81d4-e9654577daef.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b45957e0-3a46-4c3b-81d4-e9654577daef.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CONSTRUCTION INDUSTRY TRAINING BOARD"
published: "2022-08-01"
---

# Mystery Shopper

Buyer: CONSTRUCTION INDUSTRY TRAINING BOARD  
Current stage: Award  
OCID: ocds-b5fd17-b45957e0-3a46-4c3b-81d4-e9654577daef

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b45957e0-3a46-4c3b-81d4-e9654577daef)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b45957e0-3a46-4c3b-81d4-e9654577daef.json)

## Summary

The Construction Industry Training Board (CITB) has recently completed a procurement process for a contract titled "Mystery Shopper". This initiative, classified under research services, aims to provide a UK-wide mystery shopping service, ensuring that trained mystery shoppers are available across all regions. The contract, valued at £240,000, has a duration of three years, with the possibility of a 12-month extension, and was awarded on 21st July 2022, following an open procurement method. The contract began on 22nd July 2022 and will run until 22nd July 2026.

This tender presents significant growth opportunities for SMEs specialising in research and customer experience services, particularly those capable of deploying trained personnel across the UK. With the emphasis on providing a comprehensive mystery shopping service, businesses that can demonstrate experience in retail analysis, customer service evaluation, and geographical reach are well-suited to compete for similar future contracts in this sector.

## Notice

CITB wishes to procure a supplier who will provide a mystery shopping contract covering the whole of the UK and Northern Ireland ensuring that there are sufficient adequately trained and briefed mystery shoppers in all geographical areas. The Contract will be awarded for a period of 3 years with the option to extend for a further 12 months subject to review.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c40492ab-7f32-4291-b37c-78e8dc8fa57a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Aug 2022 |
| Submission deadline | 20 Jul 2022 |
| Future notice date | Not specified |
| Award date | 20 Jul 2022 |
| Contract period | 21 Jul 2022 - 22 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £240,000 |
| Lots value | Not specified |
| Awards value | £240,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONSTRUCTION INDUSTRY TRAINING BOARD |
| Locality | PETERBOROUGH |
| Post town | Peterborough |
| Postcode | PE2 8TY |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH41 Peterborough |
| Local authority | Peterborough |
| Electoral ward | Fletton and Stanground |
| Westminster constituency | North West Cambridgeshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MYSTERY SHOPPERS |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 1 Aug 2022 at 14:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c40492ab-7f32-4291-b37c-78e8dc8fa57a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c40492ab-7f32-4291-b37c-78e8dc8fa57a
  1st August 2022 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=710131512
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b45957e0-3a46-4c3b-81d4-e9654577daef. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b45957e0-3a46-4c3b-81d4-e9654577daef.json.