---
title: "Customer Service Evaluation"
ocid: "ocds-b5fd17-b47b27d1-611b-4113-879f-e077d1770e6d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b47b27d1-611b-4113-879f-e077d1770e6d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b47b27d1-611b-4113-879f-e077d1770e6d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b47b27d1-611b-4113-879f-e077d1770e6d.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "GENERAL MEDICAL COUNCIL (GMC)"
published: "2017-08-30"
---

# Customer Service Evaluation

Buyer: GENERAL MEDICAL COUNCIL (GMC)  
Current stage: Tender  
OCID: ocds-b5fd17-b47b27d1-611b-4113-879f-e077d1770e6d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b47b27d1-611b-4113-879f-e077d1770e6d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b47b27d1-611b-4113-879f-e077d1770e6d.json)

## Summary

The General Medical Council (GMC) has published a tender titled "Customer Service Evaluation," which seeks external support to assess the quality of its customer service, particularly focusing on the registration process for overseas doctors. The tender falls under the services category, specifically classified as general management consultancy services (CPV code 79411000). The procurement method is an open procedure, and interested parties must submit their proposals by 13th September 2017. The contract is expected to commence on 21st September 2017 and run until 20th September 2020, with evaluation activities likely to affect various organisational processes in the future. The tender is available for businesses in multiple locations, including regions in North West England and London.

This tender presents significant opportunities for growth, particularly for small and medium-sized enterprises (SMEs) specialising in consultancy services focused on customer service evaluation and process improvement. Companies with expertise in benchmarking customer service standards or those that have experience conducting similar evaluations will find themselves well-positioned to compete. Engaging in this tender could enable businesses to expand their portfolios while contributing to the GMC’s efforts to enhance its customer service quality across various organisational processes.

## Notice

GMC is seeking external support in evaluating the quality of our customer service. We have an immediate activity to evaluate the registration process for overseas doctors, but this is likely to repeated on other organisational processes. A summary of the main customer service interactions is included within this tender pack. For each evaluation, we will be seeking to benchmark our current standard of customer service and understand areas for improvement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/47d188dd-da17-4e4f-b918-54c93837516e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Aug 2017 |
| Submission deadline | 13 Sep 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 20 Sep 2017 - 20 Sep 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GENERAL MEDICAL COUNCIL (GMC) |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M3 3AW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLD North West (England), TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79411000 - General management consultancy services

## Release History

- 30 Aug 2017 at 16:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/47d188dd-da17-4e4f-b918-54c93837516e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/47d188dd-da17-4e4f-b918-54c93837516e
  30th August 2017 - Opportunity notice on Contracts Finder
- http://www.mytenders.org/search/show/search_view.aspx?ID=AUG146535
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.gmc-uk.org

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b47b27d1-611b-4113-879f-e077d1770e6d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b47b27d1-611b-4113-879f-e077d1770e6d.json.