---
title: "Infreemation complaint and case management system"
ocid: "ocds-b5fd17-b48301d2-4681-4a5e-a891-e59700aae90d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b48301d2-4681-4a5e-a891-e59700aae90d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b48301d2-4681-4a5e-a891-e59700aae90d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b48301d2-4681-4a5e-a891-e59700aae90d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NOTTINGHAMSHIRE COUNTY COUNCIL"
published: "2021-09-07"
---

# Infreemation complaint and case management system

Buyer: NOTTINGHAMSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b48301d2-4681-4a5e-a891-e59700aae90d

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## Summary

The Nottinghamshire County Council has completed a procurement process for the "Infreemation complaint and case management system," aimed at acquiring cloud-based software for managing complaints, Freedom of Information (FOI), Environmental Information Regulations (EIR), and Subject Access Requests (SAR). This procurement, classified under the Customer Relation Management software category (CPV code 48445000), was awarded on 7th September 2021, with a total contract value of £49,475. The contract period commenced on 9th September 2021 and is set to conclude on 8th September 2023. The tender was executed under an 'Other' procurement method and the tender period formally ended on 22nd December 2020.

This tender presents significant growth opportunities for technology firms specializing in software solutions, particularly those focused on customer relationship management and public sector applications. Businesses well-suited for participation should ideally have experience in developing compliant software for managing sensitive information and navigating public sector contracts. The award has been secured by Digital Interactive, a small to medium-sized enterprise, which highlights an avenue for similar businesses to compete for future contracts with local government authorities.

## Notice

Cloud based software application for case management of complaints, FOI, EIR and SAR requests and

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eabe1e7f-8d79-4e88-972f-042014ed9809 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Sep 2021 |
| Submission deadline | 22 Dec 2020 |
| Future notice date | Not specified |
| Award date | 6 Sep 2021 |
| Contract period | 8 Sep 2021 - 8 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £49,475 |
| Lots value | Not specified |
| Awards value | £49,475 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NOTTINGHAMSHIRE COUNTY COUNCIL |
| Locality | NOTTINGHAMSHIRE |
| Post town | Nottingham |
| Postcode | NG2 7QP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF16 South Nottinghamshire |
| Local authority | Rushcliffe |
| Electoral ward | Trent Bridge |
| Westminster constituency | Rushcliffe |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DIGITAL INTERACTIVE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 7 Sep 2021 at 16:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eabe1e7f-8d79-4e88-972f-042014ed9809

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eabe1e7f-8d79-4e88-972f-042014ed9809
  7th September 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.nottinghamshire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b48301d2-4681-4a5e-a891-e59700aae90d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b48301d2-4681-4a5e-a891-e59700aae90d.json.