--- title: "TC069 - Information Communications Technology (ICT) Managed Services Provision" ocid: "ocds-b5fd17-b48be232-3aaf-4338-8832-eee504f53c14" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b48be232-3aaf-4338-8832-eee504f53c14" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b48be232-3aaf-4338-8832-eee504f53c14.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-b48be232-3aaf-4338-8832-eee504f53c14.json" source: "Contracts Finder" current_stage: "Tender" buyer: "THE BOROUGH COUNCIL OF BOLTON" published: "2021-11-03" --- # TC069 - Information Communications Technology (ICT) Managed Services Provision Buyer: THE BOROUGH COUNCIL OF BOLTON Current stage: Tender OCID: ocds-b5fd17-b48be232-3aaf-4338-8832-eee504f53c14 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b48be232-3aaf-4338-8832-eee504f53c14) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b48be232-3aaf-4338-8832-eee504f53c14.json) ## Summary The Borough Council of Bolton is currently conducting a tender for "TC069 - Information Communications Technology (ICT) Managed Services Provision". This procurement is classified under the services category and aims to secure a comprehensive, cost-effective ICT managed service to meet both current and future needs. The tender is open until 3rd December 2021, with the contract scheduled to commence on 1st February 2023 and run until 31st January 2030. Interested parties should take note of the Open Session occurring on 11th November 2021, where details about the ICT requirements will be discussed; attendance requests must be submitted by 9th November 2021. The procurement method selected is selective, via a competitive dialogue approach, with a total contract value estimated at £79,189,000. This tender presents an excellent opportunity for businesses specialising in ICT services, including SMEs and voluntary, community, and social enterprises (VCSEs). With a broad range of required services from service management and IT support to more advanced offerings like automation and AI solutions, firms offering expertise in cloud services, network security, software development, and digital data management would be particularly well-suited to compete. The tender’s focus on innovation and value for money also supports businesses providing forward-thinking technology solutions that can drive service improvements and cost savings for the council. ## Notice The Borough Council of Bolton ("the Authority") is prepared to receive proposals for a fully ICT Managed Service Provision (the "Services") which will be subject to the tender information enclosed. The Authority is seeking a cost effective, value for money, innovative service provider to meet both the existing and future ICT needs of each of the aforementioned and to achieve service improvements and cost savings. The Authority currently operates an outsourced service. The ICT services required by the Authority may include, but not be limited to: - Service Management - Communications - IT Configuration - Business Continuity and Disaster Recovery (BCDR) - Collaboration & Email - End User Device Support - Management Reporting - Firewall and Network - Security - Servers & Appliances (on-premise, hybrid, cloud) - Service Desk - Audit - Service Requests - Third Party Management - Application Development - Application Delivery - Application Support - Business Intelligence / Digital Data Warehouse - Data Transfer - Database Administration (DBA) - Agile Working Support Services - Inventory Control, Asset Management and Procurement - Project Programme Management - Telephony - Training - Cabling - Videos, Hybrid Meetings, Broadcast and Streaming - Mobile Telephony and Connectivity Management - Managed Print Service Additional Services - to be considered - Automation Software - Artificial Intelligence Software - Business Analysis - Internet of Things (IOT) - Oracle E-Business - Schools There will be an Open Session that Tenderers can attend during the advertisement of the RtP. The Open Session will be held on Thursday 11 November 2021, 2pm for approximately 60-90 minutes, via MS Teams; to attend the Open Session, please send a message via The Chest, after which the details, including the MS Teams invite, will be forwarded to you. The Open Session will cover an overview of Bolton and its ICT requirements. The cut-off date to request attendance to the Open Session is Tuesday 9 November 2021, close of play. The Authority will publish a list of FAQ's and responses on The Chest following the Open Session. Additional information: The Contracts Finder limits the number of CPV codes that can be chosen, however the tender advertised on the Council's e-tendering portal, The Chest, is linked to all of the following CPV codes - 30000000 Office and computing machinery, equipment and supplies except furniture and software packages 45314000 Installation of telecommunications equipment 48000000 Software package and information systems 50300000 Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment 51611100 Hardware installation services 51612000 Installation services of information-processing equipment 64200000 Telecommunications services 72000000 IT services: consulting, software development, Internet and support 79800000 Printing and related services ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/49b1a607-bc51-47a2-bcbd-d49486587277 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive dialog | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Nov 2021 | | Submission deadline | 3 Dec 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Feb 2023 - 31 Jan 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £79,189,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE BOROUGH COUNCIL OF BOLTON | | Locality | BOLTON | | Post town | Bolton | | Postcode | BL1 1RU | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD36 Greater Manchester North West | | Local authority | Bolton | | Electoral ward | Queens Park & Central | | Westminster constituency | Bolton North East | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 3 Nov 2021 at 11:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/49b1a607-bc51-47a2-bcbd-d49486587277 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/49b1a607-bc51-47a2-bcbd-d49486587277 3rd November 2021 - Opportunity notice on Contracts Finder - https://procontract.due-north.com/Advert?advertId=21b2f64b-9c3a-ec11-810e-005056b64545&p=e0cc5631-4690-e511-80fb-000c29c9ba21 Link to advert on The Chest ## Notice URLs - http://www.bolton.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b48be232-3aaf-4338-8832-eee504f53c14. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b48be232-3aaf-4338-8832-eee504f53c14.json.