---
title: "Death Claims Management Review"
ocid: "ocds-b5fd17-b4ad427e-a17c-42a1-ac7a-c5c537dd2a26"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b4ad427e-a17c-42a1-ac7a-c5c537dd2a26"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b4ad427e-a17c-42a1-ac7a-c5c537dd2a26.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b4ad427e-a17c-42a1-ac7a-c5c537dd2a26.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NS&I"
published: "2022-10-24"
---

# Death Claims Management Review

Buyer: NS&I  
Current stage: Award  
OCID: ocds-b5fd17-b4ad427e-a17c-42a1-ac7a-c5c537dd2a26

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b4ad427e-a17c-42a1-ac7a-c5c537dd2a26)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b4ad427e-a17c-42a1-ac7a-c5c537dd2a26.json)

## Summary

The contracting authority, NS&I, recently awarded a contract for the 'Death Claims Management Review' project in London, United Kingdom. The procurement method was selective, and the contract falls under the services category. The tender period ended on 9th September 2022, with the contract running from 5th October 2022 to 4th April 2023. The buying organisation, NS&I, selected Guidehouse Europe Ltd as the successful supplier for this contract.

This contract presents an opportunity for businesses providing internal audit services to collaborate with NS&I. Companies specialising in services related to control assessment and fraud detection could find this tender particularly relevant. The contract period offers a window for suppliers to engage in the review process and demonstrate their expertise in managing death claims and ensuring effective controls. Proactive organisations capable of delivering high-quality audit and assurance services are likely to be well-suited to compete for this tender.

## Notice

Atos processes death claims on behalf of NS&I. This involves assessing claims for funds submitted by or on behalf of beneficiaries after the death of an NS&I customer. Simple claims are handled in Chennai; complex claims are referred to a team in the UK. The objective of this review is to assess the design and effectiveness of Atos' controls operating in this process. The main areas to cover are: * Atos' UK based controls over the death claim process in Chennai * Court Funds Office death claims * Robotic chat automation and the development of this project * Application and removal of blocker markers on customer profiles * Automated blanket tracing of customers' connected product holdings The review will not cover: * Blanket tracing of lost/dormant customers * Payment processes * Testing of death claim handling or call sampling. Risks: * Fraudulent claims are not identified; * Delays in processing claims lead to complaints * Errors in processing claims lead to complaints and financial loss. * Blockers, markers and account information are incorrectly applied to deceased customer profiles. This contract is Framework further competition via Lot 1 of Crown Commercial Service Framework RM6188, 'Audit and Assurance Services'.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/02f155be-a331-4633-8be9-46e0c4f44edd |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Oct 2022 |
| Submission deadline | 9 Sep 2022 |
| Future notice date | Not specified |
| Award date | 27 Sep 2022 |
| Contract period | 4 Oct 2022 - 4 Apr 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NS&I |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3BT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GUIDEHOUSE EUROPE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79212200 - Internal audit services

## Release History

- 24 Oct 2022 at 11:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/02f155be-a331-4633-8be9-46e0c4f44edd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/02f155be-a331-4633-8be9-46e0c4f44edd
  24th October 2022 - Awarded contract notice on Contracts Finder
- https://app.panacea-software.com/nsandi/
  Click above to Apply (link to e-procurement portal)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b4ad427e-a17c-42a1-ac7a-c5c537dd2a26. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b4ad427e-a17c-42a1-ac7a-c5c537dd2a26.json.