--- title: "2024 - 1055 - RFP - Concierge Services Consultancy Review and Options Appraisal - AWARD" ocid: "ocds-b5fd17-b4be6b0b-b1c4-42cb-a09d-5973df94ea3a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b4be6b0b-b1c4-42cb-a09d-5973df94ea3a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b4be6b0b-b1c4-42cb-a09d-5973df94ea3a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-b4be6b0b-b1c4-42cb-a09d-5973df94ea3a.json" source: "Contracts Finder" current_stage: "Award" buyer: "CITIZEN" published: "2025-04-28" --- # 2024 - 1055 - RFP - Concierge Services Consultancy Review and Options Appraisal - AWARD Buyer: CITIZEN Current stage: Award OCID: ocds-b5fd17-b4be6b0b-b1c4-42cb-a09d-5973df94ea3a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b4be6b0b-b1c4-42cb-a09d-5973df94ea3a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b4be6b0b-b1c4-42cb-a09d-5973df94ea3a.json) ## Summary The procurement process described involves the organisation Citizen, based in Birmingham, seeking consultancy services for an independent review of their Concierge service within Coventry, West Midlands. The contract, titled "RFP - Concierge Services Consultancy Review and Options Appraisal", falls under the business and management consultancy category and has now reached the award stage. This open procedure, completed in April 2025, indicates that Consultive Solutions Limited has been awarded the contract valued at £23,000, with the contract period from 30th April 2025 to 30th April 2026. The procurement aimed to ensure their Concierge services align with best practices in estate management, security, and concierge effectiveness, contributing to the safety and security of residents. This tender presents significant opportunities for growth, particularly for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), as the procurement process favoured these entities. Companies specialising in business analysis and management consultancy services would find this tender particularly relevant. With a focus on service quality and value for money, the contract provides a platform to showcase expertise in performance assessment and strategic consultancy, key for organisations aiming to strengthen their portfolio in the public sector. ## Notice Citizen is seeking an experienced consultant to conduct an independent review of our Concierge service within Coventry, West Midlands. The review will assess its effectiveness, value for money, resilience, and alignment with best practice in estate management, security, and concierge services. The Coventry Concierge Team plays a crucial role in maintaining the safety and security of residents and buildings, through CCTV monitoring, access control, incident response, and site visits. This review aims to ensure the service is delivering high-quality outcomes efficiently while meeting customer and organisational needs. To express an interest in this project please follow the link below which will take you directly to Citizen's E-Procurement Portal; https://in-tendhost.co.uk/citizenhousing/aspx/Home You will be required to register if you have not already done so previously, and be logged in to be able to download the tender documents. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/56c7d852-9cd8-4952-a9df-2aad1be8204c | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Apr 2025 | | Submission deadline | 10 Mar 2025 | | Future notice date | Not specified | | Award date | 27 Apr 2025 | | Contract period | 29 Apr 2025 - 30 Apr 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £35,000 | | Lots value | Not specified | | Awards value | £23,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CITIZEN | | Locality | BIRMINGHAM | | Post town | Birmingham | | Postcode | B37 7YN | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG32 Solihull | | Local authority | Solihull | | Electoral ward | Bickenhill | | Westminster constituency | Meriden and Solihull East | | Delivery location | TLG West Midlands (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | CONSULTIVE SOLUTIONS | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 72221000 - Business analysis consultancy services - 79400000 - Business and management consultancy and related services - 79410000 - Business and management consultancy services - 79411000 - General management consultancy services ## Release History - 28 Apr 2025 at 14:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/56c7d852-9cd8-4952-a9df-2aad1be8204c ## Documents - https://www.contractsfinder.service.gov.uk/Notice/56c7d852-9cd8-4952-a9df-2aad1be8204c 28th April 2025 - Awarded contract notice on Contracts Finder ## Notice URLs - https://in-tendhost.co.uk/citizen/aspx/Home - https://in-tendhost.co.uk/citizenhousing/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b4be6b0b-b1c4-42cb-a09d-5973df94ea3a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b4be6b0b-b1c4-42cb-a09d-5973df94ea3a.json.