---
title: "Sprinklr Licensing and Implementation via Softcat - Contract Awarded"
ocid: "ocds-b5fd17-b4cd7b30-9b9e-465c-87de-90984333cc9c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b4cd7b30-9b9e-465c-87de-90984333cc9c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b4cd7b30-9b9e-465c-87de-90984333cc9c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b4cd7b30-9b9e-465c-87de-90984333cc9c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL CITIZEN SERVICE"
published: "2024-12-24"
---

# Sprinklr Licensing and Implementation via Softcat - Contract Awarded

Buyer: NATIONAL CITIZEN SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-b4cd7b30-9b9e-465c-87de-90984333cc9c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b4cd7b30-9b9e-465c-87de-90984333cc9c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b4cd7b30-9b9e-465c-87de-90984333cc9c.json)

## Summary

The National Citizen Service has awarded a contract to SoftCat PLC for the licensing and implementation of the Sprinklr customer experience management platform, under the G-Cloud 13 framework. This contract, valued at £48,065.72, falls under the IT services category, specifically consulting, software development, Internet, and support (CPV code 72000000). The contract period begins on 31 October 2024 and concludes on 31 October 2025. The procurement method utilised is selective, and the tendering stage is complete with the award finalised on 18 October 2024. Service delivery is broad, covering locations such as London, British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom.

This tender provides an opportune platform for businesses involved in IT services, particularly those specialising in customer experience management solutions. Small and medium-sized enterprises (SMEs), as well as voluntary, community, and social enterprises (VCSEs), are encouraged to engage given the suitability criteria. The procurement process through a framework agreement allows for specialised suppliers to leverage existing contracts and provide value-added services, fostering growth and expanding their market presence in the public sector. Industry players can enhance their portfolio and broaden their client base by delivering robust IT solutions that meet public sector standards.

## Notice

Sprinklr Licensing and Implementation Sprinklr is a customer experience management platform (Unified-CXM). G-Cloud 13 contract - final year extension

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/015b74d7-7955-4762-bcaa-5b9295c79732 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Dec 2024 |
| Submission deadline | 1 Oct 2024 |
| Future notice date | Not specified |
| Award date | 17 Oct 2024 |
| Contract period | 31 Oct 2024 - 31 Oct 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £48,065 |
| Lots value | Not specified |
| Awards value | £48,065 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL CITIZEN SERVICE |
| Locality | LONDON |
| Post town | Central London |
| Postcode | WC2A 1JF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Farringdon Without |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 24 Dec 2024 at 14:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/015b74d7-7955-4762-bcaa-5b9295c79732

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/015b74d7-7955-4762-bcaa-5b9295c79732
  24th December 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b4cd7b30-9b9e-465c-87de-90984333cc9c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b4cd7b30-9b9e-465c-87de-90984333cc9c.json.