---
title: "Telephony - Provision of Zoom Licenses and Support"
ocid: "ocds-b5fd17-b4d53f8e-b003-48fc-8c22-41818dcfe4b8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b4d53f8e-b003-48fc-8c22-41818dcfe4b8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b4d53f8e-b003-48fc-8c22-41818dcfe4b8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b4d53f8e-b003-48fc-8c22-41818dcfe4b8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Rochford District Council"
published: "2026-09-23"
---

# Telephony - Provision of Zoom Licenses and Support

Buyer: Rochford District Council  
Current stage: Award  
OCID: ocds-b5fd17-b4d53f8e-b003-48fc-8c22-41818dcfe4b8

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## Summary

Rochford District Council procured telephony services comprising Zoom licences and support for Zoom Phone, Zoom Contact Centre and Zoom Virtual Agent. The requirement covers software and telecommunications services, together with the associated support, for the council. Delivery is in Rochford, Essex. This is a defined requirement for cloud-based Zoom communications products and their support, rather than a general IT services contract.

The procurement is complete and was awarded to Zoom Communications Inc on 30 April 2026. The awarded value is £153,055.44. The contract runs from 30 April 2026 to 29 April 2029. The estimated procurement range was £153,055.44 to £204,073.92. The council used a selective procedure as a call-off from a framework agreement. The tender deadline was 13 April 2026 at 5pm. No separate lots are set out. The published suitability information said the opportunity was not suitable for SMEs or voluntary, community and social enterprises. The available information does not describe the evaluation criteria.

For suppliers who did not win, this award demonstrates Rochford District Council’s demand for Zoom-based telephony, including phone, contact-centre and virtual-agent capabilities, with supporting services. A credible competitor for this specific requirement would need to supply and support these Zoom products as an integrated communications service, and have the capacity to serve a council-scale customer across the contract term. The route used was a framework call-off, so relevant framework access and experience delivering comparable public-sector call-offs would be commercially important. The selected supplier is a large company, and the council’s stated suitability assessment did not consider the requirement suitable for SMEs or voluntary, community and social enterprises. The award provides a concrete indication of the product range and supplier scale that met this buyer’s requirement.

## Notice

The provision of Telephony Services for Rochford District Council. Rochford District Council requires Zoom Licenses and Support Services for Zoom Phone, Zoom Contact Centre & Zoom Virtual Agent.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ad2f03d3-dc71-472e-96f1-e2cafa4a1d4e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Apr 2026 |
| Contract period | 30 Apr 2026 - 29 Apr 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £204,073 |
| Lots value | Not specified |
| Awards value | £153,055 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Rochford District Council |
| Locality | ROCHFORD |
| Postcode area | Southend-on-Sea |
| Postcode | SS4 1BW |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH37 Essex Thames Gateway |
| Local authority | Rochford |
| Electoral ward | Roche South |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Zoom Communications Inc |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 64200000 - Telecommunications services
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Sep 2026 at 15:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ad2f03d3-dc71-472e-96f1-e2cafa4a1d4e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ad2f03d3-dc71-472e-96f1-e2cafa4a1d4e
  23rd September 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b4d53f8e-b003-48fc-8c22-41818dcfe4b8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b4d53f8e-b003-48fc-8c22-41818dcfe4b8.json.