--- title: "Corporate Customer Relationship Management (CRM) system" ocid: "ocds-b5fd17-b52b64fd-93af-4266-9f6e-031fb71daab4" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b52b64fd-93af-4266-9f6e-031fb71daab4" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b52b64fd-93af-4266-9f6e-031fb71daab4.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-b52b64fd-93af-4266-9f6e-031fb71daab4.json" source: "Contracts Finder" current_stage: "Award" buyer: "Leicestershire County Council" published: "2026-10-13" --- # Corporate Customer Relationship Management (CRM) system Buyer: Leicestershire County Council Current stage: Award OCID: ocds-b5fd17-b52b64fd-93af-4266-9f6e-031fb71daab4 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b52b64fd-93af-4266-9f6e-031fb71daab4) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b52b64fd-93af-4266-9f6e-031fb71daab4.json) ## Summary Leicestershire County Council procured a corporate customer relationship management (CRM) system to support services for Leicestershire residents, businesses, partner organisations and the council’s internal users. This is a software procurement: the requirement is for a corporate system serving these different user groups, rather than a CRM for a single service area. The stated delivery location is England; the council is based in Leicester. The requirement is intended to underpin the delivery of the council’s services, so suppliers’ relevant experience would include providing CRM software for a public-sector organisation with varied external and internal users. The procurement is complete and Granicus-Firmstep Ltd was selected for the contract. The award was made on 28 September 2026, at a value of £395,562. The contract runs from 1 October 2026 to 30 September 2029, with an option to extend for a further 12 months. The stated contract term is 36 months before any extension. The council used the Crown Commercial Service G-Cloud 14 framework (RM1557.14) to award the contract. The recorded procurement method is “Other”; no further procedure or evaluation criteria are described. The tender deadline was 23 June 2026 at 11:30. The procurement was categorised as goods, and its suitability information identified it as suitable for SMEs and not for voluntary, community and social enterprises. This award shows demand at Leicestershire County Council for a corporate CRM platform that supports services used by residents, businesses, partner organisations and council staff. Suppliers competing for a future requirement of this kind would need to demonstrate that their software can serve varied user groups across the organisation and underpin public-service delivery. A credible offer would also need to fit the council’s corporate requirements, rather than address only a narrow service-specific use case. The selected supplier is an SME, and the procurement was identified as suitable for SMEs, indicating that smaller software providers can compete through this route. Experience delivering and supporting comparable corporate CRM systems, with the capacity to meet the needs of both external service users and internal teams, would be relevant when the requirement returns to market. The award was made through the CCS G-Cloud framework. ## Notice Procurement of a Corporate Customer Relationship Management (CRM) system to underpin the delivery of services to Leicestershire residents, businesses, partners and internal users. Awarded via CCS G-cloud 14, RM1557.14 framework. The contract term is for 36 months, with the option to extend for a further 12 Months. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3a39aa80-2d27-4673-a8f9-e2a2670b7d43 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | SME | | Awardee scale | SME | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Oct 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 28 Sep 2026 | | Contract period | 1 Oct 2026 - 30 Sep 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £395,562 | | Lots value | Not specified | | Awards value | £395,562 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Leicestershire County Council | | Locality | LEICESTER | | Postcode area | Leicester | | Postcode | LE3 8RA | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire | | ITL 3 | TLF22 Leicestershire CC and Rutland | | Local authority | Blaby | | Electoral ward | Glenfield Faire | | Westminster constituency | Mid Leicestershire | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | Granicus-Firmstep Ltd | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 13 Oct 2026 at 10:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3a39aa80-2d27-4673-a8f9-e2a2670b7d43 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/3a39aa80-2d27-4673-a8f9-e2a2670b7d43 13th October 2026 - Awarded contract notice on Contracts Finder ## Notice URLs - https://www.eastmidstenders.org/index.html ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b52b64fd-93af-4266-9f6e-031fb71daab4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b52b64fd-93af-4266-9f6e-031fb71daab4.json.