---
title: "CP1986-20 Scomis Group CRM Cloud Software"
ocid: "ocds-b5fd17-b5365fe6-4b8d-45f3-a7bc-7a63608424ff"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b5365fe6-4b8d-45f3-a7bc-7a63608424ff"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b5365fe6-4b8d-45f3-a7bc-7a63608424ff.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b5365fe6-4b8d-45f3-a7bc-7a63608424ff.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEVON COUNTY COUNCIL"
published: "2021-03-10"
---

# CP1986-20 Scomis Group CRM Cloud Software

Buyer: DEVON COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b5365fe6-4b8d-45f3-a7bc-7a63608424ff

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## Summary

Devon County Council is seeking to enhance its Customer Relationship Management (CRM) capabilities through the procurement of a cloud-based system, designated as the "CP1986-20 Scomis Group CRM Cloud Software". This initiative, falling under the goods category, aims to streamline processes and improve customer management as they strive for business growth and customer retention. The procurement method is a direct award via the Digital Marketplace G-Cloud 12. Key dates include the contract start date of 15th March 2021, with a duration ending on 14th March 2023, and the tender period closed on 1st February 2021, with a total contract value of £43,000.

This tender presents significant opportunities for businesses, particularly those specialising in CRM software development and deployment. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to engage, as they can offer tailored solutions that align with Devon County Council's requirements for scalability and flexibility. This contract provides a platform for businesses to showcase their innovative CRM solutions, potentially leading to sustained partnerships and increased market presence within the public sector.

## Notice

The Scomis Group wishes to procure a marketing leading and cloud-based system for Customer Relationship Management (CRM) in support of business plan objectives of growth and retention. The current systems and processes have been outgrown by the number of customers and the need to manage and find prospective customers. The current processes are not scalable, and information is not always readily available to relevant staff internally. This system will support Scomis to provide scalable and flexible processes to manage the increase in growth of customers and to work in different and more mobile methods. It will also have a beneficial impact on the productivity levels of the Customer Relationships & Business Development team, in particular, and other teams that interface with our sales and marketing processes such as Business Management and Service Performance. Additional information: Direct award via Digital Marketplace G-Cloud 12

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/007b5ff7-78ae-452c-8295-428bbee4ccd2 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Mar 2021 |
| Submission deadline | 1 Feb 2021 |
| Future notice date | Not specified |
| Award date | 10 Mar 2021 |
| Contract period | 15 Mar 2021 - 14 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £43,000 |
| Lots value | Not specified |
| Awards value | £43,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEVON COUNTY COUNCIL |
| Locality | EXETER |
| Post town | Exeter |
| Postcode | EX2 4QD |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | Newtown and St Leonard's |
| Westminster constituency | Exeter |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 10 Mar 2021 at 11:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/007b5ff7-78ae-452c-8295-428bbee4ccd2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/007b5ff7-78ae-452c-8295-428bbee4ccd2
  10th March 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.devon.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b5365fe6-4b8d-45f3-a7bc-7a63608424ff. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b5365fe6-4b8d-45f3-a7bc-7a63608424ff.json.