---
title: "Contingent Labour Contact Centre Roles"
ocid: "ocds-b5fd17-b54da660-4506-436c-96b2-5f02577a45ec"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b54da660-4506-436c-96b2-5f02577a45ec"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b54da660-4506-436c-96b2-5f02577a45ec.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b54da660-4506-436c-96b2-5f02577a45ec.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)"
published: "2021-12-02"
---

# Contingent Labour Contact Centre Roles

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)  
Current stage: Award  
OCID: ocds-b5fd17-b54da660-4506-436c-96b2-5f02577a45ec

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b54da660-4506-436c-96b2-5f02577a45ec)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b54da660-4506-436c-96b2-5f02577a45ec.json)

## Summary

The Department of Health and Social Care (T&T) has completed a procurement process for the provision of Contingent Labour Contact Centre roles, classified under recruitment services. This selective tender, with a total contract value of £405,815.80, was awarded to Concept Resourcing Group Ltd. The contract period spans from 13 September 2021 to 12 March 2022, following a tender period that concluded on 12 September 2021. The procurement was carried out at their London office, located at 39 Victoria Street, SW1H 0EU, United Kingdom.

This contract presents substantial opportunities for businesses in the staffing and recruitment sectors, particularly those specialising in contact centre support. Companies capable of delivering contingent workforce solutions and adept at navigating similar procurement processes would be well-positioned to compete for future contracts of this nature. The procurement method employed, a call-off from a framework agreement, indicates a structured approach that could lead to further opportunities for qualified suppliers in the industry.

## Notice

Provision of Contingent Labour Contact Centre

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8cbf0b64-991d-40f2-b903-c6012ed69ee4 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Dec 2021 |
| Submission deadline | 12 Sep 2021 |
| Future notice date | Not specified |
| Award date | 11 Sep 2021 |
| Contract period | 12 Sep 2021 - 12 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £405,815 |
| Lots value | Not specified |
| Awards value | £405,815 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CONCEPT RESOURCING GROUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79600000 - Recruitment services

## Release History

- 2 Dec 2021 at 11:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8cbf0b64-991d-40f2-b903-c6012ed69ee4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8cbf0b64-991d-40f2-b903-c6012ed69ee4
  2nd December 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000000H0dL/MHvhisuemf2lQzSp2VjOD7ZuOAA2CNgnuDOebrh2YnM
  5123 RM6160 ContactCentreStaff_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b54da660-4506-436c-96b2-5f02577a45ec. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b54da660-4506-436c-96b2-5f02577a45ec.json.