---
title: "Customer Satisfaction Tracker"
ocid: "ocds-b5fd17-b5677153-1817-4552-9476-99cc0047d59b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b5677153-1817-4552-9476-99cc0047d59b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b5677153-1817-4552-9476-99cc0047d59b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b5677153-1817-4552-9476-99cc0047d59b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFCOM"
published: "2024-12-18"
---

# Customer Satisfaction Tracker

Buyer: OFCOM  
Current stage: Award  
OCID: ocds-b5fd17-b5677153-1817-4552-9476-99cc0047d59b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b5677153-1817-4552-9476-99cc0047d59b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b5677153-1817-4552-9476-99cc0047d59b.json)

## Summary

OFCOM has awarded a contract for a Customer Satisfaction Tracker to Yonder Consulting in the research services industry category. This project aims to track and understand the attitudes of residential consumers towards the quality of service they receive in communication markets such as landline, mobile, fixed broadband, and pay TV. The contract, valued at £25,560, commenced on 5th November 2024 and will conclude on 31st January 2025. This single tender action was conducted via direct procurement method, suitable for SMEs, and is based in London, United Kingdom.

This tender presents significant opportunities for businesses specialising in market research and customer satisfaction analytics, particularly those adept at delivering comprehensive insights within a short timeframe. Companies with specialised expertise in the communication sector will find this contract pivotal for expanding their portfolio and demonstrating their capability to large public sector buyers like OFCOM. This process may also pave the way for future collaborations and contracts in similar industry categories, especially under direct procurement methods favourable for small and medium-sized enterprises.

## Notice

This awarded contract is for a Customer Satisfaction Tracker that tracks and understands the attitudes of residential consumers and the quality of service they receive for each service they purchase. The Customer Satisfaction Tracker is Ofcom's key data source on levels of overall satisfaction across the communications markets (landline, mobile, fixed broadband and pay TV).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/966507f3-8fad-40c2-8c0b-6a8f2dc3b482 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Dec 2024 |
| Submission deadline | 5 Nov 2024 |
| Future notice date | Not specified |
| Award date | 5 Nov 2024 |
| Contract period | 5 Nov 2024 - 31 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,560 |
| Lots value | Not specified |
| Awards value | £25,560 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFCOM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9HA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | YONDER CONSULTING |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 18 Dec 2024 at 12:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/966507f3-8fad-40c2-8c0b-6a8f2dc3b482

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/966507f3-8fad-40c2-8c0b-6a8f2dc3b482
  18th December 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b5677153-1817-4552-9476-99cc0047d59b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b5677153-1817-4552-9476-99cc0047d59b.json.