---
title: "Furniture for Norwich City Council's customer contact centre"
ocid: "ocds-b5fd17-b5711e51-660b-494b-8914-09583e8df6e6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b5711e51-660b-494b-8914-09583e8df6e6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b5711e51-660b-494b-8914-09583e8df6e6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b5711e51-660b-494b-8914-09583e8df6e6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORWICH CITY COUNCIL"
published: "2018-07-03"
---

# Furniture for Norwich City Council's customer contact centre

Buyer: NORWICH CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b5711e51-660b-494b-8914-09583e8df6e6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b5711e51-660b-494b-8914-09583e8df6e6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b5711e51-660b-494b-8914-09583e8df6e6.json)

## Summary

The Norwich City Council is conducting a procurement process to supply furniture for its customer contact centre located at City Hall, Norwich (NR2 1NH). The project is part of an initiative to remodel the contact centre to support a modernised layout aimed at improving customer interaction, facilitating both self-service and appointment-based services. The procurement method is selective, utilising a call-off from a framework agreement, with the contract period set to commence on 10th July 2018 and extend until 31st August 2018. The tender ended on 13th June 2018, and the main industry category is furniture (CPV code: 39100000).

This tender presents significant opportunities for businesses in the furniture supply sector, particularly for those offering modern office furniture suited for customer facing environments. Suppliers of ergonomic and multifunctional furniture are especially well-suited to compete, as the redesigned space aims to enhance the customer experience while facilitating staff interactions. Businesses should be prepared to demonstrate their capability in providing tailored solutions that meet the specific needs of the Norwich City Council's contact centre.

## Notice

Norwich City Council has a busy customer contact centre (based at City Hall, Norwich, NR2 1NH) welcoming around 100,000 customer per annum. Customers visit the contact centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc. The existing contact centre is to be adapted to form one large hall in which the various departments within the council will conduct business with their customers. The emphasis of the re-designed contact centre will be for customers to benefit from either 'self-service' or if preferred an appointment based system to meet "face to face" with council staff. The contact centre layout is to be remodelled and all furniture will be replaced to enable council staff to "walk the floor" and talk to / direct customers to where they need to be or to sit with customers to conduct their business using "mobile" computer tablets. The council is looking for a supplier or a combination of suppliers to supply the furniture required to launch the new contact centre later this year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2c38efa7-7abc-4d8c-97c4-f8064b22ec39 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jul 2018 |
| Submission deadline | 13 Jun 2018 |
| Future notice date | Not specified |
| Award date | 19 Jun 2018 |
| Contract period | 9 Jul 2018 - 31 Aug 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £73,466 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORWICH CITY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR2 1NH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Mancroft |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | BATES OFFICE SERVICES; FLEXIFORM BUSINESS FURNITURE; PORTSDOWN OFFICE |

## CPV Codes

### Divisions

- 39 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products

### Codes

- 39100000 - Furniture

## Release History

- 3 Jul 2018 at 08:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2c38efa7-7abc-4d8c-97c4-f8064b22ec39

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2c38efa7-7abc-4d8c-97c4-f8064b22ec39
  3rd July 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b5711e51-660b-494b-8914-09583e8df6e6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b5711e51-660b-494b-8914-09583e8df6e6.json.