---
title: "PAN1777 - Leisure Services - Customer Service Training Partner"
ocid: "ocds-b5fd17-b5a41658-1260-4542-accd-f82e8437d171"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b5a41658-1260-4542-accd-f82e8437d171"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b5a41658-1260-4542-accd-f82e8437d171.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b5a41658-1260-4542-accd-f82e8437d171.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEICESTER CITY COUNCIL"
published: "2018-03-08"
---

# PAN1777 - Leisure Services - Customer Service Training Partner

Buyer: LEICESTER CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b5a41658-1260-4542-accd-f82e8437d171

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## Summary

Leicester City Council is seeking to enhance the capabilities of its staff through the procurement of a Customer Service Training Partner as part of the contract titled "PAN1777 - Leisure Services - Customer Service Training Partner". This initiative falls under the education and training services sector and is aimed at supporting training for staff across two of the council's leisure centres located in the East Midlands, England. The procurement method employed is an open procedure, and the tender period closed on 12 January 2018, with the contract officially commencing on 7 March 2018 and concluding on 7 March 2019.

This training contract presents valuable opportunities for businesses specialising in training and development, particularly those focused on customer service improvements within the leisure and public sector. Companies that can demonstrate expertise in delivering tailored training programmes, alongside a solid understanding of the operational dynamics of leisure services, would be highly competitive in securing similar contracts. Engaging with Leicester City Council could facilitate further growth and visibility within the local market, as well as potential collaborations with other public sector entities.

## Notice

Leicester City Council Public Health team, wished to procure a Customer Service Training Partner, to deliver training to three groups of staff. The training will help staff understand the core swimming services the Service has to offer and support them to ensure they are confident in managing the sales process around swimming lessons, swim only memberships and general casual swimming. This will be for 2 of the 7 leisure centres Leicester City Council's Sports Services manage.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1bc9bd97-0453-44cf-af05-0f66b5ca114d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Mar 2018 |
| Submission deadline | 12 Jan 2018 |
| Future notice date | Not specified |
| Award date | 15 Feb 2018 |
| Contract period | 7 Mar 2018 - 7 Mar 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £14,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTER CITY COUNCIL |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE1 1FZ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF21 Leicester |
| Local authority | Leicester |
| Electoral ward | Castle |
| Westminster constituency | Leicester South |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSPIRING CHANGE CONSULTANCY |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 8 Mar 2018 at 15:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1bc9bd97-0453-44cf-af05-0f66b5ca114d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1bc9bd97-0453-44cf-af05-0f66b5ca114d
  8th March 2018 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=a3792502-0fe7-e711-80e7-005056b64545
  Advert

## Notice URLs

- http://www.leicester.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b5a41658-1260-4542-accd-f82e8437d171. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b5a41658-1260-4542-accd-f82e8437d171.json.