---
title: "Customer Culture and Maturity 2024-2025"
ocid: "ocds-b5fd17-b5aeaf26-ddc4-4ebd-896c-21ab06060688"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b5aeaf26-ddc4-4ebd-896c-21ab06060688"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b5aeaf26-ddc4-4ebd-896c-21ab06060688.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b5aeaf26-ddc4-4ebd-896c-21ab06060688.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS"
published: "2024-08-29"
---

# Customer Culture and Maturity 2024-2025

Buyer: NATIONAL HIGHWAYS  
Current stage: Award  
OCID: ocds-b5fd17-b5aeaf26-ddc4-4ebd-896c-21ab06060688

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b5aeaf26-ddc4-4ebd-896c-21ab06060688)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b5aeaf26-ddc4-4ebd-896c-21ab06060688.json)

## Summary

The procurement process titled "Customer Culture and Maturity 2024-2025" was conducted by National Highways. This procurement falls under the "General management consultancy services" industry category, and aims to provide technical consultancy to enhance customer-centricity and improve customer satisfaction. The contract covers multiple regions in the United Kingdom, including North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, and South West. The procurement stage is complete, with a contract period starting from 1 August 2024 to 31 October 2025. This selective procurement method was conducted through a call-off from a framework agreement, with a contract value of £249,920.

This tender presents notable opportunities for large consultancy firms that specialise in management consultancy services. By participating in this type of tender, businesses can leverage their expertise to support public sector bodies like National Highways and drive systemic improvements in customer satisfaction. Businesses with a focus on technical consultancy and a track record of delivering similar contracts would be well-placed to compete. This opportunity can lead to further contracts in the public sector, thereby fostering business growth and strengthening their portfolio of public sector projects.

## Notice

Technical consultancy to support the continuation of work to drive improvements to our customer-centricity and further enhance our people's capability and contribution to improving customer satisfaction.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b0071992-7ee5-4bc0-9879-28e0bc9aa197 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Aug 2024 |
| Submission deadline | 22 Jul 2024 |
| Future notice date | Not specified |
| Award date | 28 Jul 2024 |
| Contract period | 31 Jul 2024 - 31 Oct 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £249,920 |
| Lots value | Not specified |
| Awards value | £249,920 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS11 9AR |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Beeston & Holbeck |
| Westminster constituency | Leeds South |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KPMG |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79411000 - General management consultancy services

## Release History

- 29 Aug 2024 at 08:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b0071992-7ee5-4bc0-9879-28e0bc9aa197

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b0071992-7ee5-4bc0-9879-28e0bc9aa197
  29th August 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b5aeaf26-ddc4-4ebd-896c-21ab06060688. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b5aeaf26-ddc4-4ebd-896c-21ab06060688.json.