--- title: "RUG - Universal Credit - Assisted Digital Support" ocid: "ocds-b5fd17-b5b0b2f6-20e3-402e-9583-c240ce843d87" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b5b0b2f6-20e3-402e-9583-c240ce843d87" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b5b0b2f6-20e3-402e-9583-c240ce843d87.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-b5b0b2f6-20e3-402e-9583-c240ce843d87.json" source: "Contracts Finder" current_stage: "Tender" buyer: "COVENTRY - SOLIHULL - WARWICKSHIRE" published: "2017-02-24" --- # RUG - Universal Credit - Assisted Digital Support Buyer: COVENTRY - SOLIHULL - WARWICKSHIRE Current stage: Tender OCID: ocds-b5fd17-b5b0b2f6-20e3-402e-9583-c240ce843d87 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b5b0b2f6-20e3-402e-9583-c240ce843d87) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b5b0b2f6-20e3-402e-9583-c240ce843d87.json) ## Summary The Rugby Borough Council is seeking bids for the contract titled "RUG - Universal Credit - Assisted Digital Support" under the industry category of community services. The procurement is currently in the Tender stage, with bids accepted until 17th March 2017. The total budget for this contract is £28,000, and it involves service provision primarily in Rugby, located in the West Midlands, UK. The contract duration is set to start on 1st April 2017 and run through to 31st March 2018. This procurement follows an open procedure, allowing any interested suppliers to participate. This tender presents a significant opportunity for businesses specialising in digital assistance, financial consultancy, and community support services. Companies capable of delivering guidance and support to individuals in accessing Universal Credit online will find themselves well-suited to compete in this tender. Additionally, small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly encouraged to apply, given the nature of the support required and the potential for a high social impact through their services. ## Notice Universal Credit brings a cultural change and behavioural shift for claimants to be more responsible for managing their money, including housing costs. The service is delivered predominantly via self-service using the internet. Some Claimants will need help with this. Universal Support (US) is advice, assistance or support provided by Universal Credit, Local Authorities or agreed partners for the purpose of assisting them with: - Managing their claim or award of Universal Credit including accessing and using online services; - Managing their financial affairs The aim of this contract is to; - Support the cultural shift to claimant responsibility and self-service. - Support claimants who could transact online, with help, to do so and ensure that those who cannot self-serve are assisted with access to Universal Credit. The Council is looking to work with an organisation to provide assistance for residents who need help to make a claim on-line for Universal Credit. The external organisation could represent an umbrella group of external providers but the contract will be between Rugby Borough Council and one external provider. During the period of the contract it is estimated that around 300 residents will seek support. This is based on information provided by the Department for Work and Pensions. The actual number of residents seeking support may differ from this estimate. The Council will also be working with teams within the Council to provide ad hoc support to claimants on a case by case basis. Additional information: All of the information you require to tender for this opportunity is available on the CSW JETS web portal. Please follow the link below to register and have the opportunity to bid. www.csw-jets.co.uk Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/01c8216b-2b51-449c-ab26-bdf33a99ec65 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 24 Feb 2017 | | Submission deadline | 17 Mar 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2017 - 31 Mar 2018 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £28,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | COVENTRY - SOLIHULL - WARWICKSHIRE | | Locality | RUGBY | | Post town | Coventry | | Postcode | CV21 2RR | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire | | ITL 3 | TLG13 Warwickshire CC | | Local authority | Rugby | | Electoral ward | Benn | | Westminster constituency | Rugby | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 66 - Financial and insurance services - 75 - Administration, defence and social security services - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 66171000 - Financial consultancy services - 75200000 - Provision of services to the community - 85312310 - Guidance services - 98000000 - Other community, social and personal services ## Release History - 24 Feb 2017 at 14:38 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/01c8216b-2b51-449c-ab26-bdf33a99ec65 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/01c8216b-2b51-449c-ab26-bdf33a99ec65 24th February 2017 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/csw-jets/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b5b0b2f6-20e3-402e-9583-c240ce843d87. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b5b0b2f6-20e3-402e-9583-c240ce843d87.json.