---
title: "Out of Hours Call Handling"
ocid: "ocds-b5fd17-b5d8f0e5-93db-44f5-9f9d-d006c843e722"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b5d8f0e5-93db-44f5-9f9d-d006c843e722"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b5d8f0e5-93db-44f5-9f9d-d006c843e722.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b5d8f0e5-93db-44f5-9f9d-d006c843e722.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE GUINNESS PARTNERSHIP LTD"
published: "2020-02-19"
---

# Out of Hours Call Handling

Buyer: THE GUINNESS PARTNERSHIP LTD  
Current stage: Award  
OCID: ocds-b5fd17-b5d8f0e5-93db-44f5-9f9d-d006c843e722

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b5d8f0e5-93db-44f5-9f9d-d006c843e722)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b5d8f0e5-93db-44f5-9f9d-d006c843e722.json)

## Summary

The Guinness Partnership Limited is seeking to contract a supplier for an Out of Hours Call Handling service, primarily classified under telephone-answering services. This contract will enable customers to report emergencies and make rent payments between 8 PM and 9 AM, including bank holidays. The procurement process followed an open procedure and is currently at the award stage, with the contract active since 20th January 2020. The contract period extends from 28th March 2020 to 31st March 2025, with an estimated total contract value of £810,000.

This tender presents significant opportunities for businesses specialising in call handling and customer service solutions, particularly small and medium-sized enterprises (SMEs) that can offer flexible and responsive service. Companies that can demonstrate the ability to manage high call volumes and provide support during non-standard hours will be well-suited to compete. Furthermore, those with experience in serving housing associations may find this opportunity particularly advantageous.

## Notice

The Guinness Partnership Limited and all its subsidiaries wish to enter into a contract with our supplier for an out of hours call handling service, during the hours of 8pam and 9am including bank holidays, to enable its customers to report emergency repairs, anti-social behaviour or to make a rent payment during this time. The Supplier should also be able to provide cover during periods when Guinness is unavailable during normal operating hours or as cover for business continuity when required. Further details can be found in the procurement documents. Additional information: Expressions of Interest requests are activated through the Proactis Housing Procurement portal www.housingprocurement.com. The procurement documents are available through the Proactis Housing Procurement portal www.housingprocurement.com.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/24b23174-3b1c-49c9-9929-8b5ae9560cfb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Feb 2020 |
| Submission deadline | 6 Nov 2019 |
| Future notice date | Not specified |
| Award date | 20 Jan 2020 |
| Contract period | 28 Mar 2020 - 27 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £810,000 |
| Lots value | Not specified |
| Awards value | £593,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE GUINNESS PARTNERSHIP LTD |
| Locality | OLDHAM |
| Post town | Oldham |
| Postcode | OL9 7LH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD37 Greater Manchester North East |
| Local authority | Oldham |
| Electoral ward | Failsworth East |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORBIS PROTECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 19 Feb 2020 at 09:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/24b23174-3b1c-49c9-9929-8b5ae9560cfb
- 9 Oct 2019 at 14:55 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/064f34be-3758-40ce-ab68-55825a282cef

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/24b23174-3b1c-49c9-9929-8b5ae9560cfb
  19th February 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/064f34be-3758-40ce-ab68-55825a282cef
  9th October 2019 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.guinnesspartnership.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b5d8f0e5-93db-44f5-9f9d-d006c843e722. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b5d8f0e5-93db-44f5-9f9d-d006c843e722.json.